Changed email and login password, main email works but subaccount fails

[mark_schlegel]

I recently changed my verizon email/login password. My main email works fine but I have a sub account I use for junk purposes and now I can't get mail for it.  (I get an AUTH failed in thunderbird).

I would have thought the password change would work for both the accounts.

I then tried both the old and new password on the sub account and both fail.

So what's wrong here?

Mark

[TomH121]

Create/Change to  the new password in the subaccount just like you did in the main account

[mark_schlegel]

I don't see how to do that, in the Profile "Manage Subaccounts" there's no apparent control for changing the password, all that's visible is "Manage Sub Accounts" -> Select a subaccount to manage" and in there there's only

"Delete This Sub Account" which isn't very useful

[tns2]

---

@mark_schlegel wrote:

I don't see how to do that, in the Profile "Manage Subaccounts" there's no apparent control for changing the password, all that's visible is "Manage Sub Accounts" -> Select a subaccount to manage" and in there there's only

"Delete This Sub Account" which isn't very useful

---

At one time their was an option to change subaccounts, but its been gone a long time.  Now you must do it by specifically trying to logon to that account.  If for some reason that doesn't work you will have to work with Verizon support.

[TomH121 · Accepted solution]

Go here

https://www.verizon.com/foryourhome/MyAccount/ngen/pr/svcs/home.aspx

Then

My Verizon

Services

Fios Internet

Add/Manage Sub Accounts

Select a Sub Account to Manage

Then

Do what you need to do

SAVE