I am an email admin for my company. Our DNS guy recently created an SPF record because verizon.net was rejecting our company email. Despite the SPF record and whitelist requests, our email is still being rejected. What else can we do to resolve this? It's not fun telling our customers that they aren't getting our emails because Verizon is blacklisting us.
Any help would be much appreciated.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Thank you for letting us assist in resolving your issue! We're glad that all is now working as it should, regarding your emails.
Please feel free to create a new post, should you ever need our assistance in the future.