Customer Service Runaround

[Klaymore75]

Called initially to have my wife's sub account password reset for the 5th time. This is an ongoing problem as it registers that there have been too many invalid attempts at a log in. While on hold with Cornelius waiting to verify that this reset worked he hung up on me. Called back to speak with his supervisor, was sent to the famous "the person you are contacting has a voice mail that has not been set up. Good bye." Called a third time in less than a hour, talked to a Jose who said he would stay on the line with me until I spoke to a supervisor, he didn't. Surprise!!! So my question for Verizon is simple. WHAT KIND OF CUSTOMER SERVICE IS THIS!!!!! This is not customer service, this is a snow job. Give us your money and be happy with the service you get seems to be the attitude. If my wife's cannot get into her email tomorrow I will be walking away from Verizon. I am willing to bet a large sum of money that I get a bot response regarding this posting, so it appears that Verizon is trying to help, but will be locked out of being able to post updates to the issue. Ball is in your court Verizon. If you want my business.

[LawrenceC]

Hi Klaymore75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.