I recently moved and was forced to change providers from Verizon Fios to Optimum. I canceled my account on Oct 31st 2014 and sent back all of verizon equipment but continued to be charged for service. I finally was able to reach a verizon superviser yesterday to end the charges which I was paying even though I no longer lived at that address and had given back the equipment 3 months previous. I was told in Oct to purchase the domain so I could keep my e-mail address which contained very important financial documents and pictures that could never be replaced. When they canceled my account for fios and tv yesterday.I must have annoyed them about charging me for 3 months without living there or having the equipment to enjoy those services. They canceled my e-mail address even though I bought the domain rights in November erasing all of my important information, pictures, and addresses. This corporation has and will always be one of the most disgusting companies I have ever dealt with in all of my years. I spent 2 hours over 2 days trying to rectify this situation and dealt with more then 6 of their reps whom all kept pushing me onto another rep. A classic example of incompetance at the highest level. When I finally reached a tech he told me nothing could be done to get my e-mails back! I would recommend if you are a customer of theirs hoepfully nothing goes wrong but otherwise get as far away from them as you can.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.