Disappointed about gift card promise

To whom it may concern,

I ordered Verizon Fios in September 2013. When I spoke to the representative on the phone he promised me a Visa gift card. He told me when it would get sent out and he even gave me an option as to whether I wanted an Amazon or Visa gift card. This gift card promise was a big factor in my decision to agree to a 2year plan with Verizon. After 90 days I call Verizon to inquire about my gift card to be told by a rude, uncaring lady that I waived the gift card by receiving a $25 discount on my bill. First of all, without the discount the Verizon bill would be over $150, which is way more than I was paying with Optimum for the 3 services (tv, internet, and phone). Also, I was never told I was not eligible for the gift card. On the contrary, I was told I would receive it. I believe I entered into a 2 yr contract with Verizon under false pretenses. I could of stayed with Optimum under a month to month contract. I would like Verizon to review the taped conversation with the representative that promised me to sent me a gift card and reconsider their decision and send me my promised $300 gift card or get me out of this 2yr contract as I was deceived into a contract by way of a $300 gift card scam.

Thank you 

{edited for privacy}

Re: Disappointed about gift card promise
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Disappointed about gift card promise
Customer Service Rep

We have closed your private support case due to no response from you. Feel free to make a new post anytime you need some help.

- Jose_VZ