Domain Email Locked Out

[Dwils01915]

I have the same problem that I see multilple times listed in this forum but which is always resolved offline.

I have an domain email account which has become locked out on the webmail interface.

Trying all the self help steps is unsuccessful due to the system wanting account numbers whose format doesn't match up those used by site control for domain email accounts. Another prompt asks for zip code verification i've tried every zip code i've lived in since the original service--none are recognized.

I've tried help4u.verizon.com and the folk at domain billing both indicate that this problem has to be fixed by Verizon-General. Calling Tech Support or using Chat has been unsuccessful. They dont' recognize my account number from Site Control. One asked for the start date of service but providing the date listed in site control didn't bring up any match for them.

I do have a second domain email address that is working fine. 

[LawrenceC · Accepted solution]

Hi Dwils01915,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.