Domain Services Account
HRS2
Newbie

Is there telephone support for domain services ?  I want to check on the status of my domain services email accout that was opened when I moved out of a verizon service area and wanted to retain my email account. I tried to log on thru site control and it did not recognize my email address. What is my next step.  I called customer service and they had no idea what domain seervices is !!

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LawrenceC
Moderator Emeritus

Hi HRS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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