Email Security Settings Change

[Nilsa_VZ]

Dear Valued Verizon Customer,

We understand that Internet security is important to you. In order to better protect your personal information, we’ve modified the way your Verizon email is sent/received through smart phones/tablets or email software such as Microsoft Outlook, Outlook Express, Apple Email, or Windows Live Mail. To benefit from this new level of security, you must update the email software settings on every device used to access your Verizon email.

Please be advised that you will not be able to access your Verizon email on any device that does not have the updated email settings shown below after the date that will be provided to you on the email that is being sent out prior to the deadline.

Note: No action is required if you access your email via Verizon Webmail (myverizon.com/webmail).

For additional assistance and step-by-step instructions, please click here.

Thank you for choosing Verizon. We appreciate your loyalty and look forward to serving you for many years to come.

Sincerely,

Your Verizon Team

[CAG6]

I have two Verizon email accounts.  I can access the default account but have not been able to access the sub account for two days. 

I changed the settings on the sub account to the new settings but I get the following message:

Unable to send or receive messages for the Verizon (xxxx) account.  An incorrect password was entered.  The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90

Server Response: -ERR[AUTH] User disabled, contact your system administrater for details

Server: 'pop.verizon.net'

Windows Live Mail Error ID: 0x800CCC92

Protocol: POP3

Port: 995

Secure(SSL): Yes.

My accounts are on the Yahoo portal.

[tns2]

Yahoo users settings are almost the same except

The userid must include the @verizon.net .  i.e yourid@verizon.net

The urls are

incoming.yahoo.verizon.net

and

outgoing.yahoo.verizon.net

[zara2]

We have the yahoo.verizon email server. Are the settings still the same for the servers - i.e., incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net using ssl ports 465 and 995?

We're using windows live mail and it's not been sending mail.

[dmcgrann1]

Maybe I can be helpful today. We have the Verizon Yahoo service as well. The POP3 (incoming) and SMTP (outgoing) server names haven't changed. Still incoming.yahoo.verizon.net and outgoing.yahoo,verizon.net. The ports shoud be 995 incoing and 465 outgoing. I changed mine awhile back and haven't had issues sending or receiving mail.

Where I had huge issues was when I got a new cellphone today. If you have the Verizon Yahoo service, it will not recognize the "pop.verizon.net" or "smtp.verizon.net" servers with your signon credentials. I found a workaround. The "easy" way to add a Verizon email account won't work, as it defaukts to the wrong servers for Verizon Yahoo.

[rjshess]

Since the morning of 3/26/15, the email software/clients on my android tablet and my pc (outlook 2007), stopped connecting with the server and will not download or send any verizon email. My Internet,  verizon webmail, and other email accounts (gmail, msn) accessed on my devices all work fine. I moved to SC in November 2014 and retained my verizon.net domains. All was fine until yesterday morning.  What changed? 

[JRTEMT]

what is the change here? these have been the settings over a year....and you still don't stop SPAM...

[FLChelle]

I agree with previous customer ... these are the same exact settings as the last change - 465 & 995 ... am I missing something about this? I have a laptop, an iPhone and an iPad. I also have an HP TouchPad that I haven't been able to get emails on since the last change. AND YES! VERIZON DOES NOT PREVENT EVEN 40% OF THE SPAM FROM COMING THRU! Plus, I have two verizon email addresses - so BOTH of them get the same spam, two of everything, repeatedly, EVERY DAY! Is Verizon getting income from some of these places? Please, will someone respond as to the incoming/outgoing port 'changes' - if there's nothing to change, why this big alert?

[somegirl]

---

@JRTEMT wrote:

what is the change here? these have been the settings over a year....and you still don't stop SPAM...

---

The change is that the old incoming/outgoing servers are being shut down. If you are already using the "new" settings (pop/smtp) then you don't need to change anything.

[FLChelle]

Wish the alert email had gone into this detail, that it's only for those who have not already made these changes. And wish they had mentioned a shut down, given the reason why and given info whether or not the shut down will affect our emails, if so, how long, and - why is it being shut down to begin with. An all-out alert like this sets everyone off on a 'what and when to do now' waste of time. Does this have anything to do with the recent security changes with our password, and anything to do with some of the Verizon customers being taken over by Frontier, and when that will take affect.

[jmccor]

I changed my email settings per the instructions, new address and ports.

Two un-refferenced items:

   Require Logon using SPA - was unchecked and I left it unchecked

.  Use folloiwing type of encrypted connection - was None, and trited leaving it as None, and changing it to SSL

The test always fails.  The message says iit timed out getting a response from the server.

Fortunately the computer won't update the settings since the test failed. So I am back to the old settings, which work just fine.  But apparently I need to do something by April 28.

I am using Outlook from Office, under Windows 7

Does anybondy else have this problem or have a solution?

[tns2]

---

@jmccor wrote:

I changed my email settings per the instructions, new address and ports.

Two un-refferenced items:

   Require Logon using SPA - was unchecked and I left it unchecked

.  Use folloiwing type of encrypted connection - was None, and trited leaving it as None, and changing it to SSL

The test always fails.  The message says iit timed out getting a response from the server.

Fortunately the computer won't update the settings since the test failed. So I am back to the old settings, which work just fine.  But apparently I need to do something by April 28.

I am using Outlook from Office, under Windows 7

Does anybondy else have this problem or have a solution?

---

Look for similar threads, or open a new one and post what settings you are using.  Lots of people have the various flavors of outlook working.  Definitely check the ssl and dont check SPA.

[cngw]

Verizon may think this is doing me and others a favor....but it is far from it. I have 3 accts. I changed one. Since then that acct CAN NOT get or send mail w/o error msg popping up. The settings were done exactly as the email instructed me to do. I changed the acct back to what it was prior...works fine.

However, since they have a "major change' planned, after that change the working settings will no longer work.. I read all of the posts here. My settings were changed to the stated settings in the notification email.....they do NOT work. Plain and simple.

Worse, I could not even post here (like I need to waste time trying to get a program that worked once to work again due to Verizon incompetence) until I verified my home verizon acct via numerous steps. I don't pay hard earned money each month to have to deal with this.

What is going on that verizon instructions will not get verizon email? I am using an outlook program from Office 2000...but that should not be a problem. If verizon designs a program that will not work with it, then they should provide an answer that will get it to work.

Is there anyone on here from Verizon, or is it populated with those more knowlegeable than others who are kind enough to donate their time and efforts? If no verizon people, why not? It appears to be their problem.

For now, I am leaving my settings on all accts to the old ones and hoping that Ver will get things right by the time the mandated change happens.

One Frustrated Customer.

[someotherguy1]

i was only able to make the changes work by dropping the firewall on my old modem (6100G)

i should not have to port-forward my modem to check my mail.

[tns2]

---

@someotherguy wrote:

i was only able to make the changes work by dropping the firewall on my old modem (6100G)

i should not have to port-forward my modem to check my mail.

---

Definitely don't need port forwarding.  Not familiar with the 6100g's Firewall, but it could be blocking 465 and 995 OUTGOING.

[ElizabethS]

This thread has been closed in order to separate new and emerging issues from the original announcement. Please feel free to start a separate discussion.

[navyguy35]

I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?

[Justin46]

---

@navyguy35 wrote:

I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?

---

OK, you want it simple. Do you also want it to be more difficult for a hacker to see the contents of your emails, to protect your identity, etc.? This change is all about implementing SSL, the Secure Sockets Layer, in Verizon's email. Implementing this will make it more difficult for someone to read your email.

Just make the changes as documented in the first post in this thread and that should be all that is needed, although you might need to make a change to Text for your login.

If you refuse to make the change, at some point the only way you will be able to access your Verizon email is via the webmail interface, not any client. If that is acceptable to you, fine. Or you can discontinue using Verizon email completely and use some other email service, like Gmail. Just because you use Verizon for your internet service does not mean you must use Verizon's email service.

Hopefully this will be the only change for a while, but who knows....

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

[oldfashioned]

Justin,

I understand and agree with what you are saying.  I made those changes on my Outlook and smart phone device and it wasn't that bad. 

But what I don't understand is why we are forced to go through "verizonwireless" whenever we log into our email directly through the Verizon server by clicking on "email".  What I've been doing instead is following what the Verizon Retiree posted as a work-around solution: clicking on "change" for "my location" toward the upper right hand corner and by logging into email that way, that avoids the Verizon Wireless link.  I haven't seen anybody give any explanation for this "Verizion Wireless" route. It has only been stated that this is "normal" but is that really true?  How do I know that this isn't a hacking attempt from someone to re-route our emails to that company instead?  I'm paying for Verizon Fios, so what should Verizon Wireless have to do with this?   So I've been using that work around solution that somebody posted here, at least for the time being, because I am not comfortable going through Verrizon Wireless.  It doesn't make any sense and the communication regarding this has been poor.

[tns2]

The verizon wireless had better checking so they decided to go with it.  DOES NOT EFFECT eMAIL CLIENTS which do not use verizon wireless checking but does effect WEBMAIL.

[oldfashioned]

What do you mean when you say "better checking"?  And when was Verizon going to notify us about this?  Why wasn't any of this explained in the first place instead of just saying that "this is normal"?  And is this a temporary thing or is it permanent?  And is this going to make us more vulnerable to hacking attempts?

It stinks being left in the dark about this.