Email access fails authentication
kcreary
Enthusiast - Level 2

I have recently set up email on Verizon and it works fine through the webmail browser interface. It does not authenticat the password from any mail client (Apple Mail, iPhone, iPad, Thunderbird on Windows) constantly requiring the password, which never authenticates. I spent hours with Verizon support and they are unable to get it to work. All the information is entered correctly (many, many times!) but to no avail. Anybody have any ideas?

  1. Launch AppleMail. The Welcome to Mail screen appears.
  2. Fill in each field:
    1. Your Name
    2. Email Address (format is username@verizon.net).
    3. Incoming Mail Server field, type pop.verizon.net
    4. Mail Server Type: Click POP.
    5. User Name
    6. Password
    7. Outgoing Mail Server field, type smtp.verizon.net.
    8. Click OK.
  3. From the menu bar at the top of your screen, click Mail.
  4. Click Preferences.
  5. When the Accounts window appears, from the Description box, highlight your email account and click Edit.
  6. From the Account Information tab, in the Outgoing Mail Server list box, verify thatsmtp.verizon.net is selected.
  7. Click Options.
  8. From the SMTP Server Options window, in the Authentication list box, choose Password.
  9. In the User name and Password fields, type your user name and password.
  10. Click OK.

I ensure the port for pop.verizon.net is 995, with SSL and password authentication and smtp.verizon.ne is port 465 with SSL and password. As i said, it's the same in Windows and my mobile devices and the result is the same.

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1 Solution
somegirl
Champion - Level 3

@kcreary wrote:

She said they did a scrub. They changed the user name from "abc.xyz" to "axyz".  axyz was on an old account and all the old information was resored (and is there!) Everything works except only from the webmail interface.


Sounds like you have an account issue, not a settings issue. You will probably have to contact tech support and get them to put in a ticket to the "OSC" for investigation.

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14 Replies
Griffin80
Newbie
Did you ever get this resolved? I am having the exact same problem, completely out of the blue.
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tns2
Community Leader
Community Leader

Details?  otherwise your peers here cannot help.  And are you having any trouble accessing WEBMAIL?

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Griffin80
Newbie
Email access fails authentication
Email works fine through the webmail browser interface. It does not authenticat the password from any mail client (Apple Mail, iPhone, iPad) constantly requiring the password, which never authenticates. I have been using this email for years with no problem, then suddenly it won't accept the password.

Launch AppleMail. The Welcome to Mail screen appears.
Fill in each field:
Your Name
Email Address (format is username@verizon.net).
Incoming Mail Server field, type pop.verizon.net.
Mail Server Type: Click POP.
User Name
Password
Outgoing Mail Server field, type smtp.verizon.net.
Click OK.
From the menu bar at the top of your screen, click Mail.
Click Preferences.
When the Accounts window appears, from the Description box, highlight your email account and click Edit.
From the Account Information tab, in the Outgoing Mail Server list box, verify thatsmtp.verizon.net is selected.
Click Options.
From the SMTP Server Options window, in the Authentication list box, choose Password.
In the User name and Password fields, type your user name and password.
Click OK.
I ensure the port for pop.verizon.net is 995, with SSL and password authentication and smtp.verizon.ne is port 465 with SSL and password. It does not work on Mac mail, iPhone, iPad. My other emails work fine on all.
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tns2
Community Leader
Community Leader

Make sure the password is using clear/normal text.  Spa, APOP, etc don't work.

Many versions of APPLE require a complete shutdown and restart of the computer/device.

Check some of the threads on Thunderbird, where people, including me, posted screen shots of the settings.

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kcreary
Enthusiast - Level 2

Thank you, I've tried with restart with no success on any of the devices (iMac, iPhone, iPad). The password is always in cleartext  - never tried the other options. I'll take a further look thhrough the threads, but I'm not sure I'll find anything I haven't tried yet. The attempt with Thunderbird was a fresh install on a Windows XP laptop and the authentication failed with the same password error.

I'm not a Yahoo! user, but I do have Gmail. Would the slightly different settings be appropriate for Gmail as wel? If so, what are they?

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tns2
Community Leader
Community Leader

GMAIL?  Configuring GMAIL to VERIZON?  or some sort of VERIZON GMAIL interface?

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kcreary
Enthusiast - Level 2

No, I do not use Gmail to access my Verizon account. I was juat stating I have a Gmail account in case there is some consideration as was implied for Yahoo! accounts. So far, nothing has worked and no one at Verizon is able to solve the problem. It has nothing to do with Apple products since it does not work on any email client I have tried on Windows either. The problem is in Verizon somewhere. Every email client worked fine until we changed the user name associated with the account. Since that change we have been unable to get anything but the webmail to work. All other clients fail with an message stating the password is incorrect or can't connect to the account, enter password.

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somegirl
Champion - Level 3

@kcreary wrote:

No, I do not use Gmail to access my Verizon account. I was juat stating I have a Gmail account in case there is some consideration as was implied for Yahoo! accounts. So far, nothing has worked and no one at Verizon is able to solve the problem. It has nothing to do with Apple products since it does not work on any email client I have tried on Windows either. The problem is in Verizon somewhere. Every email client worked fine until we changed the user name associated with the account. Since that change we have been unable to get anything but the webmail to work. All other clients fail with an message stating the password is incorrect or can't connect to the account, enter password.


In what way was the username changed? Generally speaking, it's not possible for a user to change their username. A new account can be created, or the alias can be changed, but a username is set permanantly. Did Verizon do a "scrub" or a "repoint" on your account to change it?

It's worth noting that aliases often don't work for authentication, so if you are, in fact, talking about an alias and not a username, that might be the issue.

kcreary
Enthusiast - Level 2

She said they did a scrub. They changed the user name from "abc.xyz" to "axyz".  axyz was on an old account and all the old information was resored (and is there!) Everything works except only from the webmail interface.

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somegirl
Champion - Level 3

@kcreary wrote:

She said they did a scrub. They changed the user name from "abc.xyz" to "axyz".  axyz was on an old account and all the old information was resored (and is there!) Everything works except only from the webmail interface.


Sounds like you have an account issue, not a settings issue. You will probably have to contact tech support and get them to put in a ticket to the "OSC" for investigation.

Raindrop1
Newbie

I stopped getting email on my devices on Thursday on Ipad and Android phone.  I keep getting message that user name or password is incorrect. 

Can get email off Laptop.  Phone started working Saturday night. 

Ipad still not getting mail?????????  HELP!

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tns2
Community Leader
Community Leader

@Raindrop wrote:

I stopped getting email on my devices on Thursday on Ipad and Android phone.  I keep getting message that user name or password is incorrect. 

Can get email off Laptop.  Phone started working Saturday night. 

Ipad still not getting mail?????????  HELP!


Your talking to peers here.  In some cases we can help particularly if you can't get it to work or it fails on one device.

If it wasn't a transient problem for you, you probably need to contact Verizon support or use one of their "contact us" options

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kcreary
Enthusiast - Level 2

Thanks somegirl, will do when I have a lot of spare time! 🙂

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mfizzy
Specialist - Level 1

Apple devices will automaticlly configure with the correct setting for pop and smtp servers for verizon when setting up a new account.  I assume you are not a Yahoo portal partner. If your email page says yahoo when you log in then you are a portal partner and your setting are a little different.

If you can log  in it verifies you have the correct username and password.

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