Email changes

[Techguy21]

It would have been nice to be notified of the changes to the incoming and outgoing severs.  Instead Verizon changes it with no notification and bam lose of service.  Port and security changes and someone still couldn't get it right and now were are stuck with no service.

[armond_in_nj1]

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@Techguy2 wrote:

It would have been nice to be notified of the changes to the incoming and outgoing severs.  Instead Verizon changes it with no notification and bam lose of service. ...

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Changes to Verizon servers were heavily advertised, both online at MyVerizon and via email to all subscribers.  Notifications were sent several times over a period of months so if you did not receive these notifications, it's difficult to say why.  These boards are filled with comments attesting to the fact that notices were received.

[Techguy21]

Really, your the expert on the subject right?  Wrong! never got any notification via email or otherwise {word filter avoidance}

[SinjinH1]

You're so smart Armond.  Tell us all why the web interface isn't working.

[Techguy21]

Try reading it for yourself, and you will find the answer Mr. all knowing.   Why do you think I posted the previous response?  Next time before you comment do some research. 

[missbetsy]

To Armond In NJ:  I too never received an e-mail notification.  I switched to Verizon over a year ago and am still asking myself why I did.  I should have stayed with the small town local internet provider.  I have had more trouble with Verizon in one year than I ever did in the 10+ years I was with the other company.  As for today when I finally was able to get on my e-mail everything was totally gone.  Not one single e-mail.

[Techguy21]

He simply doesn't understand that it  most likely has to do with authentication issues and SSL, and very likely a hardware failure. Verizon better have a good backup of the data lost on the drives or their going to have some major explaining to do with the customers.  Emails don't vanish off the sever unless something failed on the hardware side.

[SinjinH1]

Agreed.  It sounds like a hardware failure since poeple are missing emails.

[JoeUserTX]

Companies like Verizon do backups of everything (nightly, if not hourly).

They probably experienced a server failure, and are in the process of restoring service on new servers, then restoring from backup. Hopefully.

I'd hate to lose all my email and folders, but guess I'll have to go back to using Thunderbird to at least store local copies of email, instead of relying upon cloud storage...

[Techguy21]

I've had Verizon service for nearly a  1year now, and this is the first issue I've had with loss of service.  Compared to Time Warner Cable that went down monthly 2-3 times and slower than mud Verizon is hands down by far a much better ISP.  I'm sure there working hard to restore the data loss and service.   I know first hand how it feels to explain and have to recover from hardware failures.   

[JoeUserTX]

Most likely it's something like a switch or router failure, something like that. I would hazard a guess that there are DR servers specifically targeted for such contingencies as server failure, and mirrored backups take over if that were the case.

I'm sure we'll all be getting our folders and emails back soon, and any emails in transit are probably being stored. Those might take a little longer to push, after backups are propagated...

[Handyman8144]

I've just recently changed over to Verizon. In all my years with Comcast

I've never experienced loss of my e-mails and all my folders.

What assurances do we have that this will not happen again?

Unhappy Puppy

[Handyman8144]

THIS MORNING (SATURDAY) EVERYTHING IS BACK IN PLACE....WELL DONE VERIZON!

LET'S HOPE SOME VALUABLE LESSONS HAVE BEEM LEARNED !

A HAPPY PUPPY ONCE AGAIN!!

[ndt1]

I still have no folders and only the emails since yesterday.  These emails were important - otherwise I would not have saved them to a folder.  This is bad, really bad.

[tns2]

The latest post (in some other threads) from Verizon said they will be continuing the recovery throught the weekend.

[mb43104]

No folders for me plus I'm missing from Aug 2013 to jan 2013 incoming emails. Is this the same with you?

[Handyman8144]

everything seems to be back in place...I submitted a repair request and Verizon told me I would be notified as soon as the e-mail outage was repaired, but I received no such notice. I guess they figured we'd all know if the problem was fixed when we saw all our messages restored.

[SinjinH1]

Just noticed my 'veiw notifications' window.  Verizon says email is down for some customers.  I imaging they messed up an update or had a server crash.  Now they're trying to restore it from scratch.

[SinjinH1]

I do think it's taking a long time to get email service restored.  From the posts I've seen it's been down since 1AM ET this morning.  I thought the 'Cloud' was going to fix outages like this. 

[Techguy21]

VMware is far from perfect, and still has a long ways to go as a reliable solution in my opinion for server/hardware.  Cloud computing is still in its infancy, but as more companies push toward it we'll see technology improvements.   

[tb5663]

I got the email msg from Verizon after the fact that there was a srvr error.  All my folders and any email prior to that are GONE.  Comcast NEVER lost any emails.  Thanks a lot Verizon.  You should warn people there is a potential to lose all emails so that I could have moved everything.

I'm waiting for Verizon to fix this !!!