Sorry you are having difficulty with your email. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
I had a lot of trouble accessing my email. Using Internet Explorer I continually was locked out due to the supposed problem of someone else having tried to access my account with the wrong password. I called Tech Support and all I wound up with is some person with a foerign country trying to sell me a plan that would clean up my wireless network for $300.
Guess what? I can get into email just fine using Firefox or Chrome.
How funny! They kept offering to do the same thing for me! How am I supposed to recieve an email at an email account that I can't access? Is there anyone at Verizon that has 1/2 a brain?