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Email is hacked, I cannot get a new password
salekseyev
Newbie
‎05-30-2013 06:56 PM

My Email seemingly has been hacked. My password has been changed, my security question answer has been changed as well. All my attempts to get a new password ended with a new one to be sent to the very E-address which I cannot reach. All attempts to use PIN produced the necessitiy to enter a password.

{edited for privacy}

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Re: Email is hacked, I cannot get a new password
somegirl
Champion - Level 3
‎05-31-2013 09:47 AM
@salekseyev wrote:

My Email seemingly has been hacked. My password has been changed, my security question answer has been changed as well. All my attempts to get a new password ended with a new one to be sent to the very E-address which I cannot reach. All attempts to use PIN produced the necessitiy to enter a password.

{edited for privacy}

You'll need to call Tech Support to get that sorted out. Verizon has options for contacting them on their Contact Us page, but the main number is 1-800-VERIZON.

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