I have been able to receive emails this morning but cannot send. I am using Outlook
Falls Church, VA, Verizon FIOS customer: unable to send outgoing email since 1000 on 04jan2014. Verizon robot at 800-837-4966 claims "account unavailable due to system maintenance." Estimated restoration time 11:16 on Sunday, 05 Jan 2014.
Followup to my previous post.
Verizon tech rep says:
Verizon is aware of the sending problem (there is no receiving one, at least that Verizon is aware of) and is troubleshooting it. However, the issue is "unconfirmed," meaning Verizon has not isolated the problem down to a specific failure. Until they do that, they can't determine what to fix. This problem affects all mail.clients (Mac, Tbird, Outlooks, any other third-party) on all devices (PCs, iPads/Phones, Androids, etc.). The information from the robot at 800-837-4966 is canned and does not pertain to this issue, including the estimated restoration time, which can't be estimated until Verizon figures out what the problem is. Until Verizon isolates and then repairs the problem, the solution to the receiving problem is to pull up your account(s) directly via Verizon Webmail, which does not have any issues.
Hope this helps everybody out. If you hear anything more recent than 1548 EST, pls post.
Another update as of 1609 EST (Falls Church VA):
Problem is system-wide, and no system-wide solution available yet.
POSSIBLE SOLUTION (your mileage may vary): I changed my outgoing server to outgoing.verizon.net, changed the port number for the outgoing server to 587, and turned off SSL. I then successfully sent and received a test message on my account. I then verified that all the queued email in my Outbox had been cleared.
If you use this solution, pls remember to switch back as soon as Verizon figures out what's going on and fixes it.
Good luck!
Hello -
Has anyone found a fix for this issue? I am still unable to send from my iphone and the Verizon tech said they don't support email client issues. Any help would be great. I could get my smtp server to use port 587 without SSL. Thanks!
Here in California area, both in and out email works fine and has been. We do however, have a limted speed processing or bandwidth limit with verizon.net email service and have ever since 9-2012. Anyone with a verizon.net email account who wants to receive their email faster than 2.0 mbps is in for a surprise as it will not go any faster.
Anyone out there who has the same issues should make a call and keep calling support for a fix.
Those who don't use Verizon for email, will not have this problem.
But that won't stop them from raising the price! They continue to sell the same broken servers for more and more money without putting any work into them? Can you imagine if they sold used cars?
here. Mine has been behaving badly now for 2 days. Help!
Start a new topic or ask questions in the open forum.
