Email sub account locked out & won't unlock
grahamgv
Enthusiast - Level 1

My "primary" email account already went through the verizonwireless annoyance now, one of my "sub" email accounts is locked due to excessive failed attempts. Ok, normally I can deal with that. However, when prompted to change password & security question - it is defaulting to my PRIMARY account NOT my SUB account.

After going through the prompts and making the changes - my SUB account issue is still UNRESOLVED. Anyone else having this problem???

Thanks in advance for any help.

Graham

3 Replies
tammylu1
Newbie

I am having this problem right now!  My daughter's account is locked out, but when we request a temporary pin it continually wants to change MY information.  Then,  I had to change my password because it didn't like my original one.  This is the stupidest thing ever!

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ElizabethS
Moderator Emeritus

Hello grahamgv

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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ElizabethS
Moderator Emeritus

Hello Tammylu

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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