Emails being deleted by Verizon?
mteggatz
Newbie

I was wondering if anyone is experiencing email being deleted by Verizon?  I have a huge lapse in my email, my most recent activity was from today back to 12/26/11 and the next emails go all the way back to 11/7/11.  Nothing from 11/8/11 to 12/25/11??   I am missing a month and a half of emails that I did not delete.  They are not in my trash bucket either.  Frustrated!

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Anthony_VZ
Master - Level 3

Have you or someone else programmed a third party email program to check your emails (outlook, thunderbird, Mac mail, etc) . If that's the case, your emails were probably downloaded and erased off the server and sitting on whatever computer you configured that program on.

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mteggatz
Newbie

Thanks for the reply, but I do not use any other mail server at all. 

It is a mystery what happened to them.  I had some important business emails in there and I will never get them back.  Very disappointing.

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Justin46
Legend

@mteggatz wrote:

Thanks for the reply, but I do not use any other mail server at all. 

It is a mystery what happened to them.  I had some important business emails in there and I will never get them back.  Very disappointing.


He is not talking aboout a mail server, he is referring to a email client on your PC, like Outlook, Outlook Express, Windows Live Mail, Thunderbird, etc. If a PC-based mail client accesses your account it can download all of the emails and they will disappear from the Verizon mail server. It could be you or it could be someone else who has your email name and password (not saying it is, just saying it is a possibility).

However, I don't think this is what has happened because you still have older email there, if an email client had accessed the account then I think all of the email would have disappeared, including the older stuff.

I am going to make a guess here, that perhaps Verizon had to restore a backup of your account (or multiple accounts) from 11/7 on the mail server for some reason, and that could account for the gap. I really can't think of anything else that would leave old mail, remove some in the middle, and then leave all of the recent mail. But I have no real idea of course, and unfortunately it is probable that you will not be able to recreate that mail except by asking those you know sent you mail during the missing period to resend it.

IMHO: This is at least one of the things wrong with using webmail, you don't control what happens to the mail, the webmail provider does. There are lots of email clients available, depending on the computer you have and what operating system you use. I use Windows Live Mail on my Windows 7 PC, it downloads the email to my hard drive and now I have it, and I control it; if I want to delete it I can, if I want to save it, I can, I can back it up whenever I want, etc. Most email clients also allow you to leave copies of the mail on the email server so you can still access it from webmail if you want, when you are away from your own computer, for example. If you are using this email address for business stuff, I think it is even more important to use a client and keep the email on your own computer, or even go so far as to create and run your own email server ($$$).

All of the above is just my opinion of course, others will  probably disagree.

Good luck.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

ScubaChick
Enthusiast - Level 2

I'm having the same issues. The Delete and Spam buttons only randomly work also. Check your SpamDetector folder and your Trash folder, my Inbox emails are getting randomly sent to the those folders instead of the messages that I select to Delete or move to SpamDetector. Half the time when I check a message, it gives me an error message that I didn't select a message.

The Verizon email web site is a piece of crap now. It used to be good until they updated the look and feel. I'm probably going to start using a 3rd party tool because I'm sick of losing messages.

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Justin46
Legend

@ScubaChick wrote:

I'm having the same issues. The Delete and Spam buttons only randomly work also. Check your SpamDetector folder and your Trash folder, my Inbox emails are getting randomly sent to the those folders instead of the messages that I select to Delete or move to SpamDetector. Half the time when I check a message, it gives me an error message that I didn't select a message.

The Verizon email web site is a piece of crap now. It used to be good until they updated the look and feel. I'm probably going to start using a 3rd party tool because I'm sick of losing messages.


What browser are you using? Do you have any add-ons installed in the browser? Have you tried starting your browser without any add-ons to see if the problem disappears? Since only a relative few users of Verizon webmail report this kind of thing, I think it is most likely something in your local computer environment rather than a problem with the webmail application itself. 

While I do use an email client for my primary email account, I do use Verizon webmail for a couple of others to do testing, etc, and I have never experienced any of those symptoms with the Verizon webmail application, under Firefox, IE, or Google Chrome.

Oh, just for the record, I think the new webmail interface is an improvement over the old one Smiley Happy

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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jmw1950
Specialist - Level 2

I would class 'delete' onthe  web based email 'unreliable'. I gess about 20% of the time it does nothing at all with Firefox, and about 5% of the time, it will actually delete the wrong messages! Fortunately I now look after a delete to see if anything important has disappeared, and retrieve them from the trash file.

I have also seen delete not work on IE 7.

Fortunately I do most of my email with a 'client' on my PC, so this is more a nuisance. However if I didn't have an email client on PC, I'd regard it as a lot more than a nuisance.

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ScubaChick
Enthusiast - Level 2

I figured out a way around their crappy user interface. If you select the emails and then use the Move To button instead of the Delete or Spam button the correct emails go where you want them to. The Delete and Spam buttons are useless on the list pages because they move the wrong messages to the Trash or SpamDetector folders.

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