Is the template used to determine if outbound email is spam documented anywhere?
I would like to be able to modify emails that I am forwarding from my inbox to a second address on my email account that are being rejected as spam by the verizon spam scanner.
I assume the mail arrives with no issues on my local machine without being trapped as spam by the fact that I am aggregating several pop3 accounts into my local outlook client and so miss the verizon inbound scanner. The fact that are nothing like spam is really annoying and performing the suggested procedure, below, appears to have abolutely no effect, interestingly they are not rejected as spam if I forward them to that address but you don't get a response saying what is wrong with the documents.
What should I do if I receive such a notice from Verizon?
If you believe we erred in identifying one of your outgoing emails as spam, you can send the original message to us at firstname.lastname@example.org. (Please be sure that the above email address is the sole recipient. Do not add other recipients in the "To", "CC" or "BCC" fields, or we will not receive your message. Do not alter the original message by adding or removing comments, text, or attachments.) Within an hour of receiving your report, we will reevaluate the digital signature and, if the message is believed to be legitimate, adjust our spam filters as appropriate. Please note that Verizon won’t notify you about the outcome of our review. Rather, you should try resending the message 30 – 60 minutes after submitting your report to Verizon.
As stated in the Spam FAQ page, you will not get any response when sending the message to email@example.com for review. You attach the message that you are unable to send, and they review it. Depending on the outcome of the investigation, the filter will either be updated to allow the content that was previously blocked, or it will be determined to be a legitimate block and no changes will be made.
Some troubleshooting steps you can try:
If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.
If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.
If the Subject line of your message has a whole bunch of "Fwd: Fwd: Re: Fwd:" try removing some of them.
Remove any links/URLs from the email one at a time to isolate if one of them is causing the block.
Some people have suggested sending the message to firstname.lastname@example.org for investigation. This may work for you as well.
I deleted it line by line attempting to send it after each deletion. The send finally worked after I deleted the final line!!!!
Then tries the forward again but this time dleting line by line from the other end of the document with the same results - would only send if there was NO DATA in the transmission.
Get the same error if sending from web mail. So then sent it to myself via gmail smtp server and it rejects on the inbound route too.
Who know what kind of spam signature verizon is checking for but obviously it's something that is somewhat meaningless to us lower mortals. Would be nice to know though as it's a pia to have to copy the email into a document file and then send it as an attachment to get it to the other side of the house. It's odd that it's only the verizon scanner that detects it as spam as my other mailboxes handle it fine.