Grace Period before Cancelling and Deleting Email Accounts

I recently changed my Residential Phone and High Speed Internet service from Verizon to another provider, not because we were dissatisfied with the service, but because the wiring in my neighborhood is deteriorating and there are no current plans to install Fios in my area.  Much to my surprise, within hours of the installation of the new service, we could no longer receive or send email using our account.  I tried logging in to Webmail and got the message that the account was suspended (not cancelled).

After doing a web search I discovered a Verizon offering called MyDomain which claims to offer to retain your email address for an annual fee.  Tried to sign up, but was not allowed.  Contacted Tech Support and Billing and after about 2 hours and talking with about 4 different representatives, was told we had to sign up before the service was disconnected.  NOT COOL Smiley Sad.  Does Verizon really think that punishing customers for trying another provider will help to win them back?


First of all, the message "account suspended" implies that it can be reinstated.  Second, it would have been nice if someone from Verizon had contacted us when they received the cancellation order to confirm that we indeed intended to disconnect and offer us the MyDomain service.  I would gladly have purchased the service and probably would have continued with it for many years had I known about it (still will if the account can be reinstated).

I still several phones on a verizon wireless account - now I'm forced to consider whether I should move to another provider for these as well.

If Verizon really cares about my future business, they'll figure out a way to reinstate my email and allow me to purchase the MyDomain subscription.  Even if they deleted my messages off the server, I've only lost a couple of days so far.

VERIZON - The next move is yours... 

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Re: Grace Period before Cancelling and Deleting Email Accounts

Hi UnhappyForNow,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Grace Period before Cancelling and Deleting Email Accounts
Customer Service Rep


Please let us know if any additional questions remain. If so, please open a new thread.

Josh B