I recently changed my Residential Phone and High Speed Internet service from Verizon to another provider, not because we were dissatisfied with the service, but because the wiring in my neighborhood is deteriorating and there are no current plans to install Fios in my area. Much to my surprise, within hours of the installation of the new service, we could no longer receive or send email using our verizon.net account. I tried logging in to Webmail and got the message that the account was suspended (not cancelled).
After doing a web search I discovered a Verizon offering called MyDomain which claims to offer to retain your verizon.net email address for an annual fee. Tried to sign up, but was not allowed. Contacted Tech Support and Billing and after about 2 hours and talking with about 4 different representatives, was told we had to sign up before the service was disconnected. NOT COOL . Does Verizon really think that punishing customers for trying another provider will help to win them back?
First of all, the message "account suspended" implies that it can be reinstated. Second, it would have been nice if someone from Verizon had contacted us when they received the cancellation order to confirm that we indeed intended to disconnect and offer us the MyDomain service. I would gladly have purchased the service and probably would have continued with it for many years had I known about it (still will if the account can be reinstated).
I still several phones on a verizon wireless account - now I'm forced to consider whether I should move to another provider for these as well.
If Verizon really cares about my future business, they'll figure out a way to reinstate my email and allow me to purchase the MyDomain subscription. Even if they deleted my messages off the server, I've only lost a couple of days so far.
VERIZON - The next move is yours...
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