Having trouble sending email using smtp.verizon.net Port 465?

[cko2]

I  spent many frustrating days after following instructions received from Verizon, Subject: "Important Changes to your Verizon Email Account" . The notice instructed me to "update" my POP email application's outbound server setting from "outgoing.verizon.net" Port 25 to "smpt.verizon.net" Port 465.

The notice added, "WE NOTICED THAT YOU STILL HAVE NOT UPDATED YOUR DEVICES TO THE NEW SETTINGS"

Upon modifying the settings I found that I was unable to send out email or would encounter long delays with a message telling me " A time-out occurred while communicating with the server." 

After much frustration and getting conflicting advice whether to check or uncheck the box labeled "this server requires a secure connection (SSL)" I stumbled upon the answer to my problem in an obscure Verizon Support notice:

THE INSTRUCTION TO SWITCH OUTBOUND PORT FROM 25 TO 465 DOES NOT APPLY TO SUBSCRIBERS USING  VERIZON EMAIL SERVICES (I.E. @VERIZON.NET SUBSCRIBERS)!!!  

Then why did I, a Verizon.net subscriber, get the notice to begin with?!

It seems from the blogs, that I was not alone in being misled by Verizon

Dear Verizon: in the future, please be more careful in phrasing your notices!

[tns2]

Nope they apply to all Verizon mail: users using verizon.net. Not sure what you read, perhaps the note telling those who only use webmail, which of course could care less about email clien settings.  Slightly different instructions do apply to user using the Yahoo/Verizon email.

If you got the messages that says it sees you are still using the old settings, then Verizon has detected some client logon to the old servers. YOU MUST TAKE ACTION, or you will eventually fail in sending/receiving email.

If you want us peers to try give suggestion you need to identify your email client/device e.g Windows Live, Thunderbird, Eudora, IPhone, Android ... .  And we may need to now all your email settings (except actual id and password).

[ehill1026]

I have gotten this same message at least twice.  Each time I've tried to change the settings as notated I get a message that the server is unable to be accessed.  I've tried changing these settings on iMac, android phone, iPad....all with no success.  I'm keeping my settings as they are for now.  I'm getting mail fine, no problems.

[M_Hensley]

I have the same problem with my iPad. As soon as I type in the new server name it pops up an error message that says pop.verizon.net is not configured for APOP. If you leave the settings as is you will not be able to receive or send mail. The only way I can get it to work again is to change it back to incoming.verizon.net

[somegirl]

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@M_Hensley wrote:
I have the same problem with my iPad. As soon as I type in the new server name it pops up an error message that says pop.verizon.net is not configured for APOP. If you leave the settings as is you will not be able to receive or send mail. The only way I can get it to work again is to change it back to incoming.verizon.net

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You have to turn off Authenticated POP (APOP) - I believe there is a note on the email now about setting the authentication method to "password" instead of the default. SSL and APOP are not the same thing.

[cko2]

 Dear Silver Contributor,  the fact remains that "outgoing.verizon.net "Port 25 is working flawlessly  and " smtp.verizon.net"  Port 465 gives me a "time-out" message each time. Go figure! (BTW, my email client is Outlook Express)

[cko2]

Dear Silver Contributor, TNS_2

In further amplification of my earlier blog re Port 465, here is a Verizon support message that I found under the heading: "Your attention needed: Re-configure your email settings to send email"

"Verizon has turned off the ability to send email using port 25 for all users other than those using a @verizon.net email address."

Further down...

"Q: Do I have to change my Verizon.net email account settings?"

"A: No. Subscribers using Verizon email services will not be impacted (by port 25 blocking)"

[tns2]

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@CKenneth wrote:

Dear Silver Contributor, TNS_2

In further amplification of my earlier blog re Port 465, here is a Verizon support message that I found under the heading: "Your attention needed: Re-configure your email settings to send email"

"Verizon has turned off the ability to send email using port 25 for all users @other than those using a @verizon.net email address."

Further down...

"Q: Do I have to change my Verizon.net email account settings?"

"A: No. Subscribers using Verizon email services will not be impacted (by port 25 blocking)"

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You found a message that is very old.  It is superceeded by the newer messages.

See http://www.verizon.com/emailsettings.

[JOSEm441]

For anyone with issues have you tried deleting the client profile and  creating a new one? NOTE as long as you are keeping a copy on the Verizon server there should be no chance of losing old email, but you may want to login to my verizon & verify this BEFORE creating a new profile

https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails

[cko2]

for latest instructions, see  http://www.verizon.com/support/residential/internet/highspeedinternet/email/setup+and+use/questionso...

[tns2]

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@CKenneth wrote:

for latest instructions, see  http://www.verizon.com/support/residential/internet/highspeedinternet/email/setup+and+use/questionso...

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Yep those are the old pages.  Verizon needs to pull them or update them.

see

http://www.verizon.com/Support/Residential/Internet/highspeed/email/setup+and+use/questionsone/86782...

or

http://www.verizon.com/emailsettings

[cko2]

TN_2 (or o rany one else) 

I am still puzzled : On my Outlook Express mail client , the old "outgoing.verizon.net" Port 25 works; The new "smtp.verizon.net" Port 465 does not work ("time-out" every time I attempt to send an email)

Can you advise me how (and whom) to contact at Verizon to clear up this mystery? 

[tns2]

Yes it continues to work, for now.  But it will SOON be going away.  Which is why they keep sending out messages to those using the older outgoing/incoming urls.

Need more info on why it doesn't work for you.  I know I have it working.  Make sure you have apop turned off.  Note I only have leave a copy checked becuase this is not my main email client.

[43022]

I recently started having trouble sending emails from my Android phone.  I tried updating to smtp and port 465.  But that has not worked.  I also tried creating a new account with the correct incoming and outgoing protocols and that does not work either.  No problem receiving messages only sending....  Please help!

thanks 🙂

[mjdcottage]

My outgoing email settings were working on both my iphone 4s and my Macbook in the states. Now I  cannot send any emails.  I have verified the settings.  I have tried deleting the outgoing server and starting over.  Current Settings:

Custom Port 465

SSL box is checked

Authentication box is checked

email address and password are entered

Server: smtp.verizon.net

it has been like this for about 24 hours.

The incoming email also stopped coming in but when I deleted the incoming email settings and started over, that worked for the incoming email only

[TomH121]

These settings have been working for me for several iOS versions