Help retrieving password
AdvicePro
Enthusiast - Level 2

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.

0 Likes
Reply
1 Reply
somegirl
Champion - Level 3

@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.


This is probably because you don't have a secret question set up for the account. You would need to contact Verizon support.


@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.


If you don't have Verizon, then what are you trying to log into? Verizon typically cancels all associated services when you close the account.

0 Likes
Reply