Help with Whitelist Request

I need assistance in getting my server IP added to the white list. My IP is dedicated to my server. My host double-checked the server and there is no suspicious activity whatsoever. We verified that there is no spamming or bad reputation for the IP address.

I followed the instructions on the rejected email several times, filling the Whitelist Request form, but always received the same response:

After investigation, Verizon Online Security has determined that e-mail from
your IP address will not be allowed access to the Verizon Online e-mail
domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP
indicates that it is dynamically assigned

 Any help would be greatly appreciated.

Thank you,


Re: Help with Whitelist Request
Moderator Emeritus

Hi jrsac,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.