Horrible Support - 8 days, 12 Calls & can't even get webmail!
Enthusiast - Level 1

So I decided to try FIOS again after Comcast jacked my rates as FIOS did 2 years ago at the end of the 2 yr. Agreement.  The set up wizard asked me to choose an ID different than the primary email account ID.  That didn't work as stated and my email was about to be sent out via True Switch to hundreds of friends and colleagues with an unrecognizable prefix.  I asked that the ID be switched back to the prefix@verizon.net I had previously used with FIOS and DSL a decade ago.  Now the accounts seem to be terminally confused.  It is even throwing me out to a dead Yahoo webpage associated account that was set up in partnership with Verizon DSL over 10 years ago - but never used.  Eight days and over a dozen calls to tech support , e-support and account support, and a couple of repair tickets and 4 promises that we will get to it within 24-48 hours and I STILL CAN'T EVEN SEND OR RECEIVE WEBMAIL!  This is the worst consumer experience in many years, and is wasting dozens of hours of Verizon support staff time as well as making my life miserable.  I will try one more call, and then it's on to the County's Cable Commission (had to do that a couple of years ago also with FIOS) and probably back to Comcast.  FIOS claims that the .net folk and .com folk cannot work together to resolve this issue due to security protocols.  So how long do I let this madness continue before pulling the plug on FIOS for the last time?

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Re: Horrible Support - 8 days, 12 Calls & can't even get webmail!
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.