I Am Unable to Access My Verizon Yahoo Emails

[celticgirl]

I too am unable to access my Verizon Yahoo emails.  I had to change my password and the stupid system is not accepting the new password even though it accepted the change when I created the new password.

[markd601]

My Yahoo account has recently been locked. Yahoo Support is directing me to have Verizon resolve this situation. Can anyone help?

[yaontse]

I reset my verizon password a few days ago, and now I cannot get into yahoo mail. I tried to reset the yahoo mail password. It redirects me to the Verizon site to reset password, but again when I use this new password to login on yahoo mail it does not work. I am able to use the password to login into Verizon site but not to yahoo mail.

[kh-gary]

Hi yaontse,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

[ColleenTermite]

I learned that my email is linked to an account managed by Verizon. I am locked out because of not remembering my password.  Due to contractual agreements, Yahoo is not able to assist directly with resetting my password. Can you help unlink this account so I can get the password problem squared away with Yahoo please?  Many thanks.  

Colleen

[LawrenceC]

Hi ColleenTermite,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[auntdebbie913]

Same with me i can't read any of my emails 

[run2day]

Same problem here.  Changed my password right before Thanksgiving and it must have triggered some kind of conflict, because email no longer came into Outlook and I could not log on through Verizon Yahoo site.  For a while I could log on through Verizon.com IF I used Chrome, but the link to email on that sight was removed in mid-December and now I cannot access email by any method.  The Yahoo site does not recognize the password.

We have another verizon/yahoo email account for which we did not change the password, and that works fine.

What's up?  If Verizon is getting out of the email business, it needs to look out for its customers better.

[LawrenceC]

Hi run2day,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Wandaslim64]

I have a new phone and can’t get my email set up for my yahoo mail and it’s very frustrating.

[tns2]

It normally is very straight foward. 

See https://help.yahoo.com/kb/verizon/SLN4724.html

1. Make sure you are using userid@verizon.net
2. The password rules at yahoo are a bit different.  Recently many have had to change their password to match those rules.
3. Under some caes you will have to contact Verizon if you account gets locked and you find yourself being send back from Yahoo to a Verizon page.  Note these forums are peer to peer and not the best way to opean a contact to Verizn.

[markd601]

Hello,

I used to have my Yahoo mail account linked to my Verizon Internet account, but no longer have Verizon. My accounts are still "linked," when I try to sign into Yahoo. Also, it has always shown up as Verizon/Yahoo in my e-mail account ever since the accounts were originally linked. I don't know why the two accounts were never "unlinked." My Yahoo account is now locked, and when I try to sign it, it tells me that I should click a button that says "unlock and change password." Clicking this button takes me directly to the Verizon website. I login using my old username, have changed my Verizon password, and see no way to unlink my account from Yahoo. Yahoo help has told me to contact Verizon, and this is my attempt at getting online help. This site is not user-friendly for my purposes, and would greatly appreciate a solution, so I can access my e-mail that I use for everything.

[kh-gary]

Hi markd601,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

[RK_help]

Hi Support

I'm also locked out of my yahoo email and have tired to reset my password. I can not access with the new password I reset through verizon or my old password. It does not recognize the new password and keeps looping me back to Verizon for unlocking and changing password again.

This started because I was trying to remove an alias account which I did not set up and do not recognize.   It would not let me delete the account and I think my account is being hacked. 

Please help as I need to access my email account.

Thank you for your assistance.

RK

[LawrenceC]

Hi RK_help,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[jhplak325]

I can no longer log into Verizon Yahoo email. This just started this afternoon.

Anyone come up with a fix?

[LawrenceC]

Hi jhplak325,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[NordicSkier]

I too have been unable to access my Verizon Yahoo emails.  After Yahoo had its big data breach, Verizon agent recommended that i use webmail.verizon.net to logon and that worked fine for quite some time.  As others in the thread have stated, I received prompts to change My Verizon pwd and did.  After that, the only way I found I could log into my email was using Chrome Incognito browser making me think there was something going on with cache.  Nonetheless, it worked so I used it.  Several weeks ago that stopped working but I did find a link at the bottome of My Verizon page that said "Check Email" so I tried that and it worked up until several days ago.  Now I am completely unable to access my Verizon Email despite repeated attempts, the "Check Email" link no longer appears at the bottom of My Verizon page, and although I chatted with Verizon Help two days ago I am 'still' unable to login and access my email with is a big problem at this point.  The Agent I chatted with said that the login problem I was experiencing was known and should be resolved by yesterday afternoon.  I tried several times last night with no success.  HELP!

[LawrenceC]

Hi NordicSkier,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[kaheck]

I too am unable to log into my verizon.net account via yahoo. I have reset my password on verizon.com. Still won't work. yahoo tells me my password is incorrect.

[LawrenceC]

Hi kaheck,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.