IMPORTANT CHANGES TO VERIZON EMAIL ACCOUNT
meskridge427
Newbie

I made the changes sent in message for email on my iPhone 4.  Now I'm not getting my emails.  What can I do?

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14 Replies
kasklar
Newbie

The next time you you instruct users to change theiri emails settings, how about making sure it works? I changed my email settings on my Iphone 5 like you instructed on a mass email and I lost all email functionality including all history of sent and received emails. Your links to receive help were worthless and your telephone support non-existant with no voice recognition for email support. Moreover no one answered the phone after 45 minutes of waiting. Rather than being an anomaly, this is trypical of Verizon support for fios and phone services - incompetent. Fortunately, Apple Care knew exactly what to do but were only able to restore my original settings. Thanks for wasting hours of my day and causing much frustration, typical of my experiences with Verizon. Consistent with my low expectations, I don't expect anyone to even read this message, or if so, to expedite any improvements.

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rnh23
Newbie

hi do you have a number to contact apple for this??

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suppportnotgood

After 5 hours of mutlitple attempts to use the email after changes, call to support, forums, etc., I removed the new email settings completely and added the old settings back.  My email is now working.  Good luck to all of you.  Verizon needs to fix this bug.  Be sure to check all the settings, even under advanced.  Authentication may default to something else.  Put it on "Password".  The old settings were:

incoming.verizon.net

outgoing.verizon.net

port 110

Authentication: password.

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suppportnotgood

I too received the email to change the email settings.  Good Doo-bee that I am,  I did so.  And the changes need to be done on ALL email programs including Apple.  Eventually if the settings are not changed, your program will not work.

Now the Apple email program no longer can send emails out.  After 2 hours of trying, I phoned Verizon.  The agent was very nice, did everything he could, looked up all he could, outsourced to another.  Still cannot send emails.  Conclusion: it's a problem with Apple software.  Contact Apple.  I explained that I don't buy that excuse since it only happened after I made the changes.  Still the agent insist, it's a software problem with Apple.  The end.  So now, in order to send email, I must go on line to the web-based email.  And we all know what a joy - NOT - that program is to work with.

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wik1955
Newbie

I have Outlook 2013 and changed my settings and the same thing happened - couldn't send or receive emails.  After re-reading the email it only applies to OutlookExpress; MS Outlook, Windows Live Mail.  If you are not using these programs then you don't need to make the changes.

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Walker18
Enthusiast - Level 2

Also tried to change the settings on my computer and iPad - Mail Disappeared!! don't want to do that again.

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rnh23
Newbie

yeah i changed on my mac mail and get nothing been on ohone with verizon and they say its my mac mail hello over 3 hours with you **bleep** and now i cant get my older settings to work either any help here??

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Walker18
Enthusiast - Level 2

GOOD NEWS!!

I have MAC appliances and was able to install the updates but had to do several things to make it work (that i hadn't done before):

make all the requested changes to server names and PORT settings (on the Macs you have to follow the Advanced tabs to do that)

Follow the sub instructions:

  • Depending on your email application, you may need to disable/turn off Secure Password Authentication and, if applicable, make sure your Authentication method is set to “Password” or “Normal password.” In addition, you may need to reboot/restart your device for these new settings to take effect and for your email to continue working properly.

I had to check Password several times - both the incoming and outgoing are checked.

had to change the server ports for both.

Make sure you have up to date passwords entered.

Had to enable SSL.

MOST importantly: had to restart the device to make it work!!

then mail showed up!

harwood95
Enthusiast - Level 1

Walker18's ‎03-14-2013 03:55 PM solution worked for me too. That last step was the key!

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vinnie
Enthusiast - Level 3

You got further than me; when I went to change the outgoing server on my iPad, I entered all the changes and clicked done but it never "Verified" the server. I ended up quitting the Settings app in the multitask bar which reverted my settings back.

I agree with the other guy who said he'll just wait until his email stops working then call support.

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hpowders
Enthusiast - Level 1

That's why I didn't attempt it. I was afraid of that happening. When my email stops completely without my doing anything, then I will call Verizon support and let them guide me through the steps I need to undertake. If it gets screwed up, I will simply close down my 2 verizon.net email accounts. Plenty of other trouble free choices out there.

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cbum1
Newbie

I just assumed it was a phishing scam.  I'm with hpowders....wait till it stops working and let Verizon Cust Support help you out.  I'm telling you.....feels like a scam to me.

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thisstinks2
Newbie

Yeah, me too. Just what we need. 

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mynfel
Newbie

Same here. The devices I've updated get no email with the new settings. The ones I've left alone are fine.

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