Impossible to Whitelist IP/Domain

[a2hosting]

Hello,

Another customer of ours is having delivery issues.  We have already ensured rDNS/SPF/DKIM are set and they're a brand new customer that has not caused issues. Already submitted the whitelisting form and rejected as normal so here we are :-). Please open a new support case as requested per your support team.

Regards,

Jonathan

[LawrenceC]

Hi a2hosting,  

Please advise your customer to initiate the Verizon whitelisting request directly, rather than through your company.  Thanks.

[a2hosting]

Hello,

Did not think it mattered whether I or they did it. We've had them fill out the form and the same thing it always does whitelisting rejected for no real reason.

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:  Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned.

Which is completely false.  Please if possible open a new support case for this gets resolved in a timely manner.

Thank you,

{edited for privacy}

[LawrenceC]

Hi a2hosting,

All whitelisting requests and follow-ups must now be initiated by the individual affected customer.  Please have your customer submit the whitelisting request form.  Thank you for your understanding.

[a2hosting]

Hello,

We did that and had provided the automated response to you in my last reply (directly from our customer). This whitelisting form never does anything other than reject the request. How is a customer supposed to follow up on something that never seems to work or does any thing. We are simply trying to create a solution for our customer and this is becoming more difficult with each response.

[LawrenceC]

Hi a2hosting,

If the whitelisting request was denied, please have the customer post their issue here, providing the relevant details.  Cases will need to be initiated by the affected customer.  Thank you, again, for your understanding.

[JACGIL46]

Regarding the discussion below... I am the customer. A2Hosting assigned me the ip address with my new Hosting account. The ip was blocked by Verizon I am assuming because the previous owner used it maliciously. I submitted a request to Whitelist this ip but was denied by your automated system (see the message I received below). I also included a sample of a returned email when sent to a "verizon.net" email address. Please Whitelist this ip address. If you need additional information, let me know. Thank you.

---------------------

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 No Reverse Hostname associated with your IP address.

Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

Sincerely,

Verizon Online Security

http://www2.verizon.net/policies

abuse@verizon.net

-----------------------------------------------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

email@verizon.net (address omitted to protect user)

    host relay.verizon.net [206.46.232.11]

    SMTP error from remote mail server after initial connection:

    571 Email from {edited for privacy} is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 161004

[ThiaB]

Hi JACGIL,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.