Intermittent Email Send Failures

[MenotomyDave]

I am using "smtp.verizon.net" for sending out emails via Outlook Express and about

half the time I get the following failure notice:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: {edited for privacy}, Server: 'smtp.verizon.net', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0F

If I try again it eventually works.

But it is rather annoying and not a problem I had with other services.

Is there any fix for this?

Is there any customer support out there?

[tns2]

This is peer to peer.

Curious.  Are you a business customer.  You mention @ synapse. 

tns (retired IT guy, never a verizon employee)

ps:  Possibly you just need to increase the timeout value.  Can also occur if a antivirus program is taking to long analysing a message.

[Buddha542]

I'm having the same problems with sending AND receiving my email through Outlook Express. And I've only been having these problems since Verizon notified me to update my Email Server settings. I've double and triple checked them, and they are just as Verizon told me they should be. And I did re-start my computer after making the changes.

In addition to the msg shown in your note, I also have received this message:

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'xxxxxxxxx@verizon.net'.{mail to: link removed for privacy} Server: 'smtp.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 465, Secure(SSL): Yes, Server Error: 550, Error Number: 0x800CCC78

This is extremely frustrating. My email was working just fine. I'm asked to change the server settings and now I can't send or receive email.

[somegirl]

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@Buddha542 wrote:

I'm having the same problems with sending AND receiving my email through Outlook Express. And I've only been having these problems since Verizon notified me to update my Email Server settings. I've double and triple checked them, and they are just as Verizon told me they should be. And I did re-start my computer after making the changes.

In addition to the msg shown in your note, I also have received this message:

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'xxxxxxxxx@verizon.net'.{mail to: link removed for privacy} Server: 'smtp.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 465, Secure(SSL): Yes, Server Error: 550, Error Number: 0x800CCC78

This is extremely frustrating. My email was working just fine. I'm asked to change the server settings and now I can't send or receive email.

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You have to check the box in your settings that tells the client your SMTP server requires authentication, and provide your Verizon credentials.

[eljefe2]

I am having the exact same problem described by the OP. Same symptoms.  Same error message.   The only difference is I'm using Windows Live Mail in Windows 7 (x64) SP1.

I think it's worth emphasizing that as reported by the OP, if sending a message fails and I try sending again, and maybe a third time, it always eventually goes through.

That would indicate to me that neither the OP or I have a setting in our mail client wrong.  If we did, I would expect a message would never send, rather than taking several attempts.

[tns2]

As said this particular error is to much time being used and timing out.  Usually something about your machine such as virus scanner.  Possibly can be corrected by increasing your time out value.

[eljefe2]

Well...I don't buy that explanation. At least not in my situation.

My PC is a Win 7 (x64) SP1 machine. i7 @ 3.2 Ghz CPU and 12 gigs of RAM. I see the problem we're talking about when nothing but WLM is running, CPU is under 5%, lots of RAM available, etc.

In addition, my time out is set to a minute and the send fails and the error pops up in well under a minute.

In addition, if I use other SMTP servers I never have the problem.

With all that, I can't believe the problem is local to my machine.

[tns2]

No antivirus software?  The suggestion is Microsoft's for the error of the OP 0x800CCC0F.  That is connection timing out. Other errors should be discussed in other threads.

[MenotomyDave]

My timeout is set to two minutes and the error occurs much sooner than that.

Other outgoing email servers do not have the same problem.

Thus I conclude that the problem is with Verizon's email server and

hope that they would acknowledge and do something about that.

David W.

[tns2]

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@MenotomyDave wrote:

My timeout is set to two minutes and the error occurs much sooner than that.

Other outgoing email servers do not have the same problem.

Thus I conclude that the problem is with Verizon's email server and

hope that they would acknowledge and do something about that.

David W.

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They never will in this forum.  And since it works for most including the email client you are using, its still likely something odd in your configuration. 

[eljefe2]

Just bump this thread up....this morning my problem sending has become worse.   I've been trying to send a message for an hour and keep getting this same message:

The connection to the server has failed.

Subject xxxxx?'
Server: 'smtp.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10060

In the mean time, as has been said before, no problem at all sending messages using other SMTP servers on the same PC using the same copy of Windows Live Mail. 

Also, as further troubleshooting steps, I've found this morning that mail won't send through Verizon's SMTP server from a MacBook Pro, an iPhone, or an iPad.  No settings have changed on those devices since sending mail was working.

I also tried disconneting the Apple devices from our Verizon Internet connection to try to use the Verizon SMTP server through a different routing....via a at&t wireless connection.  Still no joy.

It seems as if the Verizon SMTP server(s) are completely down this morning, at least here in this part of Long Island.

[JohnZ2]

I just got off the phone with customer service.  They say that the email servers are down for maintenance until 10am Sunday!

First, this is a ridiculous amount of time to be down.  Second, I didn't see any notice about this.

This is no way to run a business.

I did notice that Webmail is still working.

[eljefe2]

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@JohnZ wrote:

I just got off the phone with customer service.  They say that the email servers are down for maintenance until 10am Sunday!

First, this is a ridiculous amount of time to be down.  Second, I didn't see any notice about this.

This is no way to run a business.

I did notice that Webmail is still working.

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Thanks for that.  I was reluctant to bang my head against the wall talking to tech support on the phone.

I'm hoping that when the maintenance is done the SMTP servers will be more reliable than they have been in the past.

[katesavage2001]

I am having this problem as well. It happened very suddenly as I did not have a problem before. Verizon is very expensive and to have an outage like this is very poor service indeed. 

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@eljefe wrote:

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@JohnZ wrote:

I just got off the phone with customer service.  They say that the email servers are down for maintenance until 10am Sunday!

First, this is a ridiculous amount of time to be down.  Second, I didn't see any notice about this.

This is no way to run a business.

I did notice that Webmail is still working.

---

Thanks for that.  I was reluctant to bang my head against the wall talking to tech support on the phone.

I'm hoping that when the maintenance is done the SMTP servers will be more reliable than they have been in the past.

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[Bob1692]

The smtp servers for some of the northern Virginia area must be down, too.

I can receive, but can't send.

And, like you, I can find no notice or notification of this anywhere on the MyVerizon or Verizon Support pages. 

I tried the link to the notification page, but there is nothing there about email server status.

[bandm1]

Been having the same problems with sending messages using Thunderbird this morning.

Change you outgoing settings to

outgoing.verizon.net

Connection Security:  None

Port:  587

These are the only settings that seem to work for now.

[eljefe2]

It seems as if the default settings are working here once again.  Hopefully it will stay that way.

[eljefe2]

Anti-virus is MSE. Disabling makes no difference.

I believe I'm experiencing a problem at Verizon's SMTP server(s). If that's not relevant to this thread I'm sorry I wasted both of our time. I'll continue with my work around...using another provider's SMTP server.

[tns2]

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@eljefe wrote:
Anti-virus is MSE. Disabling makes no difference.

I believe I'm experiencing a problem at Verizon's SMTP server(s). If that's not relevant to this thread I'm sorry I wasted both of our time. I'll continue with my work around...using another provider's SMTP server.

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Are you getting the timeout error of the OP?  If so try increasing the timeout value beyond 1 minute.  If you are getting a different error, there are several threads discussing other reasons for intermitent send failures.  For example not specifying seperately that authorization is required for send and receive, and trying to use the option "use same settings as my incoming mail server" 

Not that its related to the error but consider using Microsoft's free succssor to Outlook Express.  Windows (live) mail.

[FWEhr]

I am also experiencing intermittent send failures. I believe some responders are mentioning outgoing configuration but it escapes me how a configuration problem couild cause intermittent failures. In my case I have seen some authentication failures from a Nexus 7 Android tablet, and also just now a repeated send failure from Thunderbird on my Win 7 desktop (see screenshot). Please don't suggest that the sending device is too slow. Instead I hope someone from Verizon is monitoring this thread and is willing to get the responsible Verizon employees to investigate what IMHO is not your customers' fault, but rather Verizon's. My FiOS-based broadband is generally very reliable, but it seems to me that these sorts of problems need attention from the company receiving my $.

Thank you.

A few minutes later - check my outgoing settings in Thunderbird, found outgoing server was set to outgoing.verizon.net and updated to smtp.verizon.net. BUT sending mail STILL fails with same error.