Keep verizon.net email

[oldman]

Due to issue with bandwidth need to cancel DSL service, but keep email address.  FIOS is not available.  How can I retain current email address?  Does Verizon have some feature to allow me to pay a yearly fee to keep email address?

Thanks

[CharlesH]

I have never heard of such a service provided by us.  I will have to verify with the sales office but I have never heard this ever being provided to any customer.

[HelpDesk]

Hi,

You can surely go ahead and keep your E-mail addresss while cancelling your internet services.

With Verizon you would have 2 E-mail address listed below

1>Verizon.net e-mail address

2>AOL/MSN/YAHOO E-MAIL ADDRESS

1> If you want Verizon.net E-mail address you just need to sigup for Verizon domain at http://surround.verizon.net/Shop/Utilities/VerizonYourDomain.aspx  for $19.95/year.

2>If you want AOL/MSN/Yahoo e-mail address woth you new service provider you need to check www.trueswitch.com for futher information.

Also we also you can downgrade the DSL to a low cost dail-up upto $9.99/month to secure the Same e-mail address.

Thanks

Helpdesk

 

Thanks
Helpdesk

[siddav]

Helpdesk:

I have FIOS internet and want to cancel it but retain my main veriszon.net email address.  I looked at your link and it did not say that you can retain a verizon.net email address for a fee without continuing FIOS internet.

Please clarify - and , if possible, give me a phone number and contact person to arange this.

Sid

[VZD]

Hello ,

Yes, it is possible to keep your @verizon.net e-mail address. As mentioned above, in order to do so, you need to get one of the Essentials services - Verizon Your Domain.This service is available for customers with High-Speed Internet/FIOS that do not use Yahoo/Windows Live/AOL as their default Online Experience. To get the service, please follow these steps:

1. Order it prior to submitting any request for cancellation on any of your services.

2. You have to be logged in with your primary e-mail address/Verizon online id. This however doe not mean you will lose your sub-accounts.  To order the Verizon Domain, please follow these steps:

➲ http://www22.verizon.com ➲ My Verizon ➲My Verizon Services ➲Internet ➲Verizon Your Domain

or

➲ http://verizon.net➲Shop ➲ Utilities ➲ Verizon Your Domain

3. Once you have ordered the Verizon Your Domain you would need to log in to your SiteControl panel and link your sub accounts by following these steps:

➲ Log in at https://sitecontrol.domains.verizon.net

➲ Go to Manage Services ➲E-mail ➲ Manage E-mail ➲Create e-mail address;
➲ In the "Create Username" box  enter the respective sub-account ID (the first part of the e-mail),  select the one from the drop down menu➲ Click on Create E-mail address;
➲ Repeat the above action for each sub-account.

4. After you have followed all of the above instructions, you can call the Cancellation department and ask that they close you DSL/FIOS service, but let them know that you want to KEEP your Broadband Essentials.

For more information, you can contact a Verizon Representative at some of the following numbers:

http://www22.verizon.com/Content/ContactUs/CallUs/callus.htm

VZDomain

[David7344]

After several communications with various Verizon offices, I was told that there is a way for residential customers to retain a @verizon.net e-mail account even after canceling Verizon high speed internet service.  I would appreciate confirmation / comments on this -- particularly if a Verizon official can comment on this forum:

I was told that, in order to do this, I would have to switch my online experience (I'm currently a Verizon DSL - Yahoo customer) to the Verizon DSL / AOL partnership using the Verizon Central "MyAccount" settings page.  Once my @verizon.net e-mail addresses (there is one primary account and one sub-account) are associated with AOL (rather than with Yahoo), I can cancel the Verizon DSL service (I, too, am moving to a new area where Verizon does not have service) while still retaining full access via an AOL portal to the @verizon.net e-mail addresses.  This option appears to be free (unlike using Verizon Your Domain or DSL Essentials services), so I'm skeptical and I would be interested to know whether anyone has successfully tried this. 

[netdude68]

I just want to know how Verizon is going to handle all of us in 14 states being switchted over to Frontier as our new service provider.  Will we be able to retain our Verizon email address and all of our subaccounts?  Can we convert to a yourdomain account for free if we seek to keep our Verizon email without any changes?  After all this is stritcly not voluntary on our end after all. We didn't ask Verizon to sale us out. The one that I really did enjoy and like about my Verizon service was the email. They never allowed spam junk to infiltrate and take over one's inbox which was quite the opposite of my former ISP before switching to Verizon dsl.

[KaLin]

There is now a FAQ for the transition to Frontier Communications.  You can find it HERE.

[netdude68]

That FAQ does not, like the letters directly mailed from Verizon, address the dsl and internet side of the transition. It only talks about the traditional wireline phone services.  I am still awaiting answers from Verizon and Frontier on this issue.  I certainly hope they give us at least 30-45 days notice of before any shutdown of our Verizon email, as its going to take time to transfer and notify providers who use the email address provided as part of login credentials to other websites.  And it takes time to make sure the email address is indeed been changed and working at the new address. 

[AliceImhof]

I had a huge problem when I switched to Comcast.  I did not notify Verizon yet because I wanted to see if I was happy with Comcast.  However, Comcast called Verizon immediately and they disconnected the 30 day grace period for keeping my verizon email in tact.  Just call and ask them how to activate and pay the $20.00 annnual fee to keep your email.  The website is www.keepmyemail.com and the product name is "My Domain".  Make sure you get your account number and save it.  If they say it is too late, they can re-open your emails by making up a new bogus phone number and walk you thru the process of saving your email for the annual fee of $20.00.  Just remember to call them back in a few days to make sure they deleted that bogus account.  They forgot to do it with me. My bills were coming in constantly under a new phone number which was not mine.  It took me 9 continuous hours to find someone who knew how to correct the situation.  I have to pay again as I am due.  The office is closed.  It is not a 24/7 request.  If I want to chat I cannot give them my acct number because that is not one of the questions/options they ask you.  So frustrating.  So just call during the day and ask them how to get to My Domain and to  the "keep my email" site.  I keep getting a message that my request cannot be processed at this time also...... hope this helps.

[mstath]

i have been trying to do this for about a week and keep getting an error message when I try to sign up at www.keepmyemail.com.  Nobody at Verizon has been able to help me with this after about 9 or 10 phone calls and a useless online chat with tech support I am probably going to give up. To make things even more fun there are about 4 or 5 toll free numbers for domain services that basically all go to an autmated voice system that directs you to the internet for help. Thanks that is helpful...  

[sandyone]

fraziers

[cwh]

I have read where you can keep your Verizon address if you go with your domain and link your current address's to that. looking into the your doman set up it states "Email Addresses (for use with Verizon.net Email)"

Frontier states that 1 july Email address will transfer to frontier.com

The question is,  How can you use verizon.net email for the your domain name when they are doing away with verizon.net email???

[cwh]

I just tried to sign up for a your domain name and after it asks me to log into my main account I get the following

"We cannot process your request at this time. Please re-try later."

Looks like verizon doesn't want people in the take over area using this loop hole to keep there verizon.net address.

There is even a special order form to use for those in Arizona, Idaho, Illinois, Indiana, Michigan, Nevada, North Carolina,
Ohio, Oregon, South Carolina, Washington, West Virginia and Wisconsin.

[lasagna]

If you're really tied to Verizon, I guess registering a small business account with them and a domain name would do the trick ... but are you really all that tied to an @verizon.net address?

If you have to go thru the pain of changing (because you're being sold away from Verizon), why not do it just once more and switch to using your own personal domain name.  I use my own domain for sending and receiving email (have long since stopped using ISP's email addresses because frankly of situations such as this and because I have switched providers -- most recently from Comcast to Verizon).  Having my own domain lets me use it for personal mail (without having to tell people when I change ISP's) and also for business purposes (without having those unprofessional looking @gmail.com or @hotmail.com address -- or ISP specific addresses which lock you in).

If you want to do email with your own domain, I would buy your domain from a registrar like GoDaddy (domains aren't very expensive provided you can find one you like that's available).  If it's for "personal" use, checkout GoogleApps (you can get them to handle your email under your domain name for free and get all the anti-spam and other features for free).  Takes a bit to configure, but there's good step by step instructions.   Or, most domain registrars will also do POP mail or mail forwarding for you for a small fee or even free (however, most don't have very robust anti-spam filtering).

If you go the GoogleApps route, you can configure the mail interface thru GoogleApps to also poll in your mail from your ISP (Verizon) on a scheduled basis so if people send to that, it'll appear in your primary mailbox.   You can then use their WebMail interface or set it up to use POP/IMAP into the client of your choice.     Oh ... and since they do outbound mail relay the right way using an alternate port (both authenticated and SSL/TLS secured), you don't have the port 25 problem that has been widely discussed in these forums.

Then, when you get "sold" -- you just keep your domain and update your configuration to poll in messages from your new provide and no one is the wiser.  Better still ... down the road ... when you find a better deal than that new provider can offer ... you can switch to them as well ... and no one will be the wiser.

[cwh]

I know what you are saying.. I was looking into the godaddy route. I'm just tied to the address till the end of Aug. after that it doesn't matter if it changes.

[lasagna]

This is going to maybe sound silly ... but maybe getting a "dialup" account with them (if dialup comes with email) would do the trick.   You probably would never actually "dialup", but if it holds your customer relationship with them, then it could hold onto the email as well.   Haven't looked into if they even offer that service anymore, but trying to think of options if you absolutely have to keep the address.

The other thought was to somehow have a friend or family member who remains a verizon customer keep the address as a sub-account address.  However, I think Verizon has some rule about deleting and re-adding addresses (in that they don't let that happen), so not sure that's possible.  I don't think there's anything however that prevents someone from using one of their subaccounts to forward mail for you, etc. from a terms of service perspective.

Don't suppose you have a Verizon wireless account that maybe the address could be associated with?  Would probably have to be one of their Blackberry or Smartphone plans ...

[no_hs_dsl]

Tried step # 2 a number of times and this error!!

We're Sorry

Verizon Your Domain is currently unavailable to customers who have chosen an online experience such as Verizon with Windows Live or Verizon Yahoo with their Broadband service. If you think this message is in error please call Verizon Customer Support.

Continue Shopping at http://surround.verizon.com/Shop/default.aspx

Also have tried to get the domain name by calling, they are uninformed, bad attitude or they keep hanging up the phone.  Probably, the worst customer service if you can call that ... 

[somegirl]

---

@no_hs_dsl wrote:

Tried step # 2 a number of times and this error!!

We're Sorry

Verizon Your Domain is currently unavailable to customers who have chosen an online experience such as Verizon with Windows Live or Verizon Yahoo with their Broadband service. If you think this message is in error please call Verizon Customer Support.

Continue Shopping at http://surround.verizon.com/Shop/default.aspx

Also have tried to get the domain name by calling, they are uninformed, bad attitude or they keep hanging up the phone.  Probably, the worst customer service if you can call that ... 

---

That error means your account is linked to a "portal partner" - You won't be able to get the service until that link is removed from your account. Contact Tech Support (options on Verizon's Contact Us page) and tell them you want the partner removed so you can order VYD. They will have to escalate a ticket to another department to get this done, and make sure that they document in the ticket that you want it removed specifically so you can purchase this service. This should be able to be completed in a day or so.

Bear in mind that if you are partnered with Yahoo, you will lose any mail, contacts, etc. you are storing online when the link is removed. (So I suggest having some form of backup, such as a pop3 client.)

[Radiance1]

Earlier in this thread there was a mention by Helpdesk of a $9.95per month dial up plan. I called Verizon today and the least expensive plan they said they have is $24.99 per month. Which is true?

[mikesdawn]

i want to keep my e mail address at {edited for privacy}