Keeping my Verizon.Net Email
SARCAM77
Newbie

Help, I have been round and round on the phone with Verizon.net support on the phone and I still have not been able to keep my @verizon.net email. I keep getting a "User Account Not Eligible" message, but every one I talk to on the phone says I am eligble. This is super frustrating. Help!

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LawrenceC
Moderator Emeritus

Hi ECam15,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Gingee1
Newbie

Please help.  I would like to keep my verizon email and I completed the application online to do so. I called Verizon and was told that I have to wait 48 hours for a reply, However I am not sure that my request was received and I would like to cancel my service with verizon but can not do that until I retain my email. This is holding me up and I dont want to pay for a service that I no longer use

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ElizabethS
Moderator Emeritus

Your best bet is to wait the 48 hours then contact them if i has gone through.

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kvxmathew
Enthusiast - Level 2

I am having the same problem. I paid over a month ago 20.00 dollars to keep verizon account. But my service says account suspended tech support for help. Called  customer service, tech support, web support and nobody has any answers. PLease help me. Cannot get into email.

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LawrenceC
Moderator Emeritus

Hi kvxmathew,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

kvxmathew
Enthusiast - Level 2

thank you for resolving the problem. It is working again. It was frustrating but you made it work thank you.

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LawrenceC
Moderator Emeritus

Hi kvxmathew,

Sorry you are also having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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kvxmathew
Enthusiast - Level 2

How long does it take for someone to get in touch with me to resolve this problem. Cant respond to any email because i cant get into email. I have no private messages and no responses here.

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ElizabethS
Moderator Emeritus

Thank you for that note kvxmathew. We have sent this to that dept. but it may be Monday before you hear from them now. They may pm you to ask for a phone number.

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kvxmathew
Enthusiast - Level 2

 Is anybody going to respond now? I have gotten you will get a message a few times and have gotten nothing. Tell me what i have to do to resolve this problem. I am not asking a hard question. Who is going to respond to me and try to help me. Is it really this hard. If you cant do anything then tell me.

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kvxmathew
Enthusiast - Level 2

Anything new? Is any body going to respond to my issue or am i going to have to get a refund for twenty dollars that i spent but can get into email?

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kvxmathew
Enthusiast - Level 2

Still nothing. No responses yet.

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LawrenceC
Moderator Emeritus

Hi ECam15,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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