Lost Messages in Migration to AOL

The migration to AOL has not been as smooth as it should have been.  I know I am not the only person to have this issue although tech support seems to have never heard about it before.  My issue is my computer was set for pop.verizon.net and messages were to be removed from server when they were downloaded to my computer, I have been a DSL user and a mail verizon.net user for at least 10 years. So I had amassed quite a few emails that I have kept for one reason or another. Most I tried to put into folders but some never made it there. When I deleted the old mail information to put in the new information with the migration to AOL, every single message that was in my inbox, sent items, junk, and even my trash was pulled off my computer. I have lost some very important messages that were in my inbox because they were supposed to be "downloaded" to my computer.  That is the way a pop server generally works. BUT NOT AT VERIZON APPARENTLY. I have called support twice once was told it was an AOL issue which it isn't, AOL wasn't involved it was a VERIZON server and the second time after such a very unsuccessful call, I insisted on a supervisor immediately.  I went through my story and of course he tried to explain to my little informed brain that I didn't know what I was talking about. I then informed of my experience working at an ISP and understanding the normal function of an IMAP and a POP server.  Well, then since he has already asked permission to take control of my computer, he google POP vs IMAP which he then clicked on an article from AOL that explains it. At this point I proceeded to read it to him, once I finish I say see this is exactly what I just told you. He then said oh well I will need to get to our server people, I will give you a call back in two hours.  Well, I am sure you can guess it, he never called back and here it is two days later!

Re: Lost Messages in Migration to AOL
Moderator Emeritus

Hi totallybears,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.