I've read through the other posts of users that had this same issue - and seems to be no resolution posted for this issue.
I'm using outlook XP (2002) and have it set-up exactly per verizon directions . I can receive email, but I cannot send any email at all. I can sign into my webmail fine. I have even gone though the verizon fix it steps and even out of desperation I have used the verizon app allowing it to be set up automatically - all these things haven't helped and neither had found out any issue being wrong with my settings.
My settings are as follows:
User Information: Jane Doe
Email Address: Jane.Doe@verizon.net
Under "more settings"
Checked - my outgoing server SMTP requires auth
checked- use same settings as my incoming
Incoming server (pop 3) 995
checked - this server requires encrypted connection SSL
Outgoing server (SMTP) 465
checked - this server requires enccrypeted connection SSL
When I use the "test account settings" button, the error message I receive is "unable to send test message please verify email address". When I try to send an email, the error message I recieve is "the operation timed out waiting for a response from the sending (SMTP) server. If you continue to reach this message contact your ISP".
Any help is appreciated.