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Mac mail not connecting to Verizon mail

For last two weeks, after upgrading to osx 10.9.5, Mac mail will not connect to Verizon. I have deleted verizon mail and reset up to no avail. I am in Mexico and using a VPN for USA makes no difference. Connection to Verizon are now deathly slow also, fastest way was to use google search.

Re: Mac mail not connecting to Verizon mail
Community Manager
Community Manager

Hi willeb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.