Main Account won't log in from Outlook (SubAccounts Fine)
thehorns1999
Enthusiast - Level 2

Yesterday afternoon I logged into my main account via a browswer at work. Had me set up a security question AND pick a security image.  All well and good.

Ever since, I have not been able to recieve/send emails on this same account (The MAIN account).  My 2 sub accounts still send/receive fine.

I did not change my password.  I am using the 'new' pop/smtp . verizon.net settings, SSL, etc etc. It's not a settings issue.

It's almost like the extra 'security layer' at the web-mail level is causing issues with Outlook.

OS: Win 7

MailClient:  Outlook 2013

1 Main Account (not able to send receive)

2 Sub Accounts, no issues.

Thank you for your time.

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1 Solution
thehorns1999
Enthusiast - Level 2

SOLVED MYSELF (as I asumme most Verizon issues are... Smiley Frustrated )

Requested Password Reset via the "Forgot Password" system.   Changed it.  Now Outlook will access the main account again).

Oy!

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thehorns1999
Enthusiast - Level 2

UPDATE:

Decided to try changing my password-  Bzzz. Wrong answer...system is so boakred I CANT change it.

So - I'm resolved to the fact V is having huge security issues and when they get it resolved this problem will fix itself.  At least my current password works and I can get to the account via web-mail.  (Ugh).

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thehorns1999
Enthusiast - Level 2

SOLVED MYSELF (as I asumme most Verizon issues are... Smiley Frustrated )

Requested Password Reset via the "Forgot Password" system.   Changed it.  Now Outlook will access the main account again).

Oy!

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