Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get $540 when you bring your phone.
end of navigation menu
Making payment online is impossible!

I've been trying to make a payment online for the last hour unsuccessfully, the screennshot bellow shows the error tough all the inormation is correct:

Your Verizon Account Information has changed since your previous login to 'Pay Bill.'
For security reasons, please re-enter your 'Verizon account number' and 'Billing Zip Code' below as it is shown on your most recent bill.
Verizon Account Number {edited for privacy}
Billing Zip Code 07086
The Verizon account information you filled out does not match our records. Please try again or contact Verizon customer service.

I called your customer service (KERRY)  at 2:10 P.M (8/31) and ended being put on hold for transfer but instead was rerouted to an initial customer service initial call

I don't understand how your system was designed around wasting customer's time, and wasting money. Any company would be eager to get customers payments but not Verizon. 

Now I'm not paying a charge for a phone payment if I can do it online!

It's very sad to see a good company with great products loosing market share because of incompetent and poor customer service.

Re: Making payment online is impossible!
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.