Message to change POP settings
Villaverla
Newbie

I got a message from Verizon to change my POP settings on my Outlook and my phone. the email said to check the website in My Verizon for notification messages to check the validity of the email if I questioned it.
There are no notifications under the New Notifications section.
So can anyone tell me if this notification came from Verizon? Do I really need to change my incoming and outgoing mail servers and port settings? Or is this a scam to cause huge disruptions to our email?

And if it IS real, and from Verizon, why don't they post the notification after referring to it in an email?

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46 Replies
Dode1
Newbie

Must i change my POP settings?

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Jacycle
Enthusiast - Level 2

Hi:

Months ago I ran into email problems. Support advised me to change the incoming and outgoing server names and the port numbers, which I did. Everything worked. Later, I ran into other issues and went to the support page and checked on the email settings posted on the web site. It listed the "Incoming" and "outgoing" server names and the Outlook default port numbers so I changed the settings back. Everything worked. Today I got an email "second notice" (I had never received an email "first notice") advising to change the email settings to "Pop" and "SMTP" and change the port numbers.

I believe the email is real as this haywire confusion is so typical of Verizon's approach to customer service. Nothing is consistent, nothing really works as promised, we get gee hawed around for awhile, and eventually everything works well enough that moving to Comcast is just too much overhead (and they are no better at this stuff).

Just Sayin.

Jim a.

jollyjuju
Newbie

Hi - I changed these settings 2 months ago when first notified. i changed them in Windows Live Mail. I basically use Thunderbird for email and did not change the settings in that account. Today, I received notice that some of my "devices"? had not been changed. I went in and tried to change TBird acct and it did not work. I might just dump VZ email address and just use web email. Thanks for any thoughts on the Tbird issue. 

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JanetInNJ
Enthusiast - Level 2

I got that message about 2 months ago.  I did find verification on the website.  I changed the settings to the new ones.  Then a few weeks later, I was unable to send or receive mail.  I changed them back to the old settings and everything was fine.

Apparently, a lot of people had the same problem.  I still have mine on the old settings and everything is fine.  I never changed the one on my phone or tablet and don't have any problems there either.

Janet in NJ

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tns2
Community Leader
Community Leader

@JanetInNJ wrote:

I got that message about 2 months ago.  I did find verification on the website.  I changed the settings to the new ones.  Then a few weeks later, I was unable to send or receive mail.  I changed them back to the old settings and everything was fine.

Apparently, a lot of people had the same problem.  I still have mine on the old settings and everything is fine.  I never changed the one on my phone or tablet and don't have any problems there either.

Janet in NJ


Just remember that at some future date the settings you are using will suddenly stop working as the retire the old servers.

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CarlAylman
Newbie

Have changed the settings on my iPad and iPhone per the directions from Verizon and they are both working at this hour.  Changed the settings on my iMac using Apple Mail, and I can receive email but I cannot send any email!!  Very frustrating.  Verizon, what gives?

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WebMama
Newbie

Hi, I use Applemail and just made all the changes required to prevent my email world (and hence, possibly, my entire world) from going to hell in September.  After fiddling a bit I can now send and receive Email.

Here's what I did:

Go to Preferences under the Mail dropdown menu

Click "Accounts"

Change the incoming mail server to pop.verizon.net

Click Advanced

Change Port to 995 and click "Use SSL".  My authentication default was already Password but if yours is not you might need to create one (I used my email address WITHOUT the @verizon.net)

Go back to Accounts

Click the dropdown for Outgoing Mail Servers and select Edit SMTP Server List

Click the + sign to create a new server and put in smtp.verizon.net

Click Advanced

Select Use Custom Port and enter 465 and select "Use SSL"

Still in Advanced, under Authentication create a Password (again, I used myemailaddress WITHOUT @verizon.net).

Exit fully out of Mail and go back in and see if it worked.

Worked for me - hope it works for you.  

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Davis2451
Newbie
Cycling power did not help. However I found under 'Advanced' / 'Authentication' if I select 'Password' my ipad verizon email now works.
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winxalot
Newbie

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid.

I see no evidence that it is valid., based on the instructions received from Verizon.  There is no announcement posted. 

 

Could a person from Verizon with authority to speak for the company validate the message, please?

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Justin46
Legend

@winxalot wrote:

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid.

I see no evidence that it is valid., based on the instructions received from Verizon.  There is no announcement posted. 

 

Could a person from Verizon with authority to speak for the company validate the message, please?


I am clearly not a "person from Verizon with authority to speak for the company", but the email I received from Verizon has this paragraph near the bottom:

"If you want to verify the validity of this notification and the instructions contained herein,  please sign into your MyVerizon.com account and click on “Check Verizon Announcements” under the “I Want to…” menu bar."

Have you done that? I did, the information that the email is valid is clearly right there. If you really don't believe us, then do what the email suggests.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

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bolts1
Newbie

If one is uncertain whether or not a technical request is valid, why would one consider clicking on a link provided to verify that it is valid? It would be like getting an email from your bank from an AOL address and then clicking on the link provided and giving them your bank account's pin number.

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somegirl
Champion - Level 3

@bolts wrote:

If one is uncertain whether or not a technical request is valid, why would one consider clicking on a link provided to verify that it is valid? It would be like getting an email from your bank from an AOL address and then clicking on the link provided and giving them your bank account's pin number.


The email didn't suggest clicking on a link, it suggested that you manually go to the Verizon Announcements page.

verizcust
Newbie

I received this message in an email on 3/14/13.  I checked the validity on the Verizon website.

As instructed I changed the POP settings to 465 and 995.  My Verizon email did not work, couldn't

send or receive.  I tested this using a work email.  I got online with a chat tech who confirmed that

the 465 and 995 are correct.  Then I used the default POP settings in Outlook Express and I was

able to send and receive.  I got online with another chat tech who did not know anything about the

request to change POP settings.  The tech asked permission to come online on my computer, to

reconfigure it.  I did not give this permission.

Does anyone out there or at Verizon know about this?

Also, is there any way to get in touch with someone at Verizon by phone, not through chat techs?

verizcust

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armond_in_nj1
Master - Level 1

@verizcust wrote:

 ...I changed the POP settings to 465 and 995.  My Verizon email did not work ... Then I used the default POP settings in Outlook Express and I was able to send and receive ... 


If you give the specifics of your setup (in detail), perhap a volunteer here will be able to come up with some ideas.  Browser, email client, operating system, settings in detail, hardware, changes recently made, etc.  Just a start.

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miller771
Newbie

when I change the settings for my verizon email to pop and smtp, my windows live mail gets an error message and can't access my email.  I am running Windows 7, using Firefox, and windows live mail for email.  Can anyone help me?

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Android_Andy
Enthusiast - Level 2

@miller77 wrote:

when I change the settings for my verizon email to pop and smtp, my windows live mail gets an error message and can't access my email.  I am running Windows 7, using Firefox, and windows live mail for email.  Can anyone help me?


You should not be having any problems with that combination, Miller, as long as the email account is set up properly.  I posted some screenshots of how settings need to look in Outlook 20xx and Windows Live is almost identical.  If you go into the Accounts option and are looking at the POP, SMTP and Advanced settings and you match them exactly as the screenshots show it should work fine. 

pop.verizon.net

smtp.verizon.net

Port 995 with SSL enabled/checked

Port 465 also with SSL selected (from the drop-down)

What is happening?  Is it sending but not receiving or receiving but not sending...or getting errors on both send and receive?

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tns2
Community Leader
Community Leader

Need more info.  Or make sure you made all the recommended changes.

I recently switched to Thunderbird, but had already made the changes to windows Live Mail.  I still can launch it and it will send and receive without any problems.

make sure you change to log on to using clear text authentication.

If using other than vanilla verizon (e.g. yahoo) make sure you point to the correct server.

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jollyjuju
Newbie

I did as instructed for Tbird account but still get the following msg: "The message could not be sent using SMTP server smtp.verizon.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator"  I do not have an administrator - this is a home acct. I use Chrome, Win 7. Not clear where to find menu for clear text authentication log on. Thanks.

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lilhighway
Enthusiast - Level 3

http://email.about.com/od/windowsemailclients/tp/free_email_prog.htm   this is a list of the top 10 best free email clients

i personally like windows mail and windows live.

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armond_in_nj1
Master - Level 1

@winxalot wrote:

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid ... I see no evidence that it is valid ... Could a person from Verizon with authority to speak for the company validate the message, please?



While you are waiting for a response from "a person from Verizon with authority" I would like to assure you that the messages that subscribers are receiving regarding changes in email server settings are indeed valid.  If you do even a minor amount of searching on these forums you will eventually encounter an "official" notice from Verizon communications.  For starters, take a look at this page and associated links:

http://www22.verizon.com/support/residential/internet/fiosinternet/email/setup+and+use/questionsone/...

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