Microsoft Outlook 2016


I just switched from Comcast to Verizon (for emails/internet, TV and fax phone) and while I think all went well with the new email ID via the site, I prefer to use Microsoft's email with the newly set Verizon's email ID.  I tried to set up my new Verizon email in the Microsoft's email so that all my emails would come to me with the new ID {edited for privacy}.  I tried unsuccessfully to make these 2 recognize each other.  I realize I need the correct port number, internet name and so forth for both the pop3 and smtp sections. 

Can anyone provide me complete, clear, step by step instructions on how to make the Microsoft's Outlook 2016 software recognize, receive, process and send the {edited for privacy} (which is my former email ID I no longer use Comcast) ?  I am having a hard time making the emails from the site correspond to the Microsoft's Outlook 2016 software and vice versa.

Any advice/assistance is greatly appreciated.

Thank you very much,


Re: Microsoft Outlook 2016
Contributor - Level 2

Hi libbysgold,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.