After nearly 15 years of accumulating emails, contacts and folders, my wife's sub-account email just suddenly disappeared two days ago. There was no notice of this and, after spending hours on the phone with tech support, we were told Verizon no longer supports "sub accounts" and hers is gone forever. We don't care so much about creating a new email id but we do care about the large amount of data that is no longer accesible. We would welcome any and all thoughts from the forum on what, if anything, we can do.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.