Missing ??
Stant52
Newbie

In my e-mail my , In Box, Sent, Trash Spam ,all my mail boxes have disappeared !!  Where did they go ? How do I get them back ?? Thanks

I still see my conversations on the right

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Buck1954
Newbie

In my e-mail my , In Box, Sent, Trash Spam ,all my mail boxes have disappeared !!  Where did they go ? How do I get them back ?? Thanks

I still see my conversations on the right

I can't find an answer, help please.

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Buck1954
Newbie

Where do we look for our replys?? Tks.  Buck1954

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walt178
Specialist - Level 3

@Stant52 wrote:

In my e-mail my , In Box, Sent, Trash Spam ,all my mail boxes have disappeared !!  Where did they go ? How do I get them back ?? Thanks

I still see my conversations on the right


If you have Windows 8.1 and are you using Internet Explorer, that is the problem.  Try a different browser.  I use Firefox and mail works fine. IE (since 8.1) has the problem you describe.

You can also try Jose's suggestion in the following thread.   It seems to fix the problem.

http://forums.verizon.com/t5/Verizon-net-Email/Folders-gone-mail-Can-open-mail-Menu-opens-pick-were-...

tns2
Community Leader
Community Leader

A problem with IE 11?  or just windows 8.1.  They are now pushing out IE11 to windows 7.

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walt178
Specialist - Level 3

@tns_2 wrote:

A problem with IE 11?  or just windows 8.1.  They are now pushing out IE11 to windows 7.


Good question.  I got them together so I'm unable to tell which is the culprit.  Maybe a WIN7 user can check it and provide some input.

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JOSEm441
Specialist - Level 2

Gentlemen yes this is an IE 11 issue (missing folders in webmail). I am running IE 11 under Win 7 SP1 (you need sp1 to run the latest IE) and I needed to enable compatibility mode to get my folders to display. Maybe a Sticky should be created. I will give it go and send it to one of the excellent moderators.

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