Just a suggestion, if you click options and still have the option to edit your post; I would recommend removing your personal cell # and name. I did report this to a moderator also.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
These forums are dedicated to Residential products and services offered by Verizon. It appears your issues is a Wireless issue.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.