My organization's email is being blacklisted, and cannot get whitelisted

Our emails are being blacklisted by Verizon because of a change of our external IP address of our mail server.  We are a College, and are having many emails being blocked because of this. 

We have submitted the form on this page twice:

And only recieve the following automated response.


After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.


Verizon Online Security


There is no form to escalate the issue to work with support, and I have recieved no response from the email address

Can you please help me get this blacklist lifted?

Re: My organization's email is being blacklisted, and cannot get whitelisted
Moderator Emeritus

Hi jwillia3,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.