I called support for a new TV remove because mine is wearing out. I was told that a new one would cost $14.95 plus tax and shipping. That is ridiculous. Comcast simply gives you a new remote whenever you need one. My contract is up soon. I will be switching back to Comcast.
They stopped giving free remotes a while ago because people abused the privilege. If you want a new Fios remote just go on Ebay. There have brand new remotes much cheaper.