Need an easy way to contact tech support.
GoVerizon1
Newbie

Verizon is a big company.  We have 3 phones with Verizon.  Because of income reduction we closed internet and use it from another family member.  Now working 60 hours+ a week... the change was more practical.  We are Verizon customers, but did not know that email would disconnect without internet because we can sign into email from the Verizon cell phones.

Now we seem to need the FIOS Technical Support Team, to ask if they can set-up a forwarding message from the old email.  Some day they will probably fix this communications disconnect.  Nobody would ever use their email if they thought it was to be disconnected when the customers do use other Verizon services.  There must be a solution.  People can't remember all the small details in times of distress.  I am sure Verizon realizes that people don't always have TV, Internet & home phone. 

It is a matter of keeping the image of being the service provider of choice.  If there are no options, then Verizon suffers from not being valued service providers that the customer thinks they are.  People pay for a service (or 3-5 services, phones, TV, internet, multiple family members using and recommending Verizon!).  Then if no solutions are offered for email in times of trouble, it leaves a bad message.  How could that be?  How could Verizon not give options to fix problems from closing internet?  I don't believe this is possible yet.  Does anyone know a easy way to get Tech support?

When times are better... would you go back if your service provider only helped you with part of your services?

Please send any useful answers to this new problem.

Thank you.

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armond_in_nj1
Master - Level 1

@GoVerizon wrote:

...  did not know that email would disconnect without internet because we can sign into email from the Verizon cell phones. ... Nobody would ever use their email if they thought it was to be disconnected when the customers do use other Verizon services  ... 

 


As "topdog" has stated, you can only have Verizon email if you subscribe to Verizon Internet service.  That's the nature of the system and nothing has changed in that regard for a very long time.  Also it's important to realize that your Verizon mobile phone service is provided by a separate company.  Verizon Wireless is the mobile phone company, and Verizon Communications is the Internet company.  Maybe that sounds strange, but once again that's the way this thing is organized.

Based on the information you've supplied I'm not certain what your goal is.  You may want to consider setting up a free web-based email account such as Google Mail or Outlook.com.  In any case you will require some method to get online.  Perhaps your local library has Internet service that will allow you to achieve your goals.  Of course I'm curious about how you got online to post in these forums.  Maybe that's an interim solution until you get things squared away.  Good luck.

topdog
Specialist - Level 2

E Mail is a part of your internet service, if you don't pay for their internet service, you are not entitled to Verizon E mail.

GoVerizon1
Newbie

Then the supporting staff talk to people all day, so they know all the small details.  The average user does not.   Some people use Verizon for their more important email and then other accounts for less important.  There should be an option to pay after people find out the small details.  It should not be that customers have a lower opinion of the company because someone in marketing did not think something through.  Maybe give the customer a choice to pay $200 for a one time transfer of email.  Then Verizon is a hero and makes money too.  This business of support staff just reading out of a script, it is a bad message.  People in other countries have openly asked "what is happening to this country."  People think that business is just a big machine.  Business has a 2 way purpose, provide services, choices and make money.  Offer a way to solve a problem and then Verizon is a hero to the little guy.  Pretend that the averager user reads the same daily script that the Verizon support staff reads, and then Verizon is not a hero.

There should be more options.  Let people feel good about paying for the service.  Be the hero in the tough time.

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LawrenceC
Moderator Emeritus

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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