Need to access disconnected email addresses

I'm posting because I've gotten little help from Verizon tech service or sales in this matter.

Long story short - my Verizon internet service was disconnected.  I was reconnected today with a brand new order.  I was told I would be able to then access my disconnected email accounts.  I still cannot access them.  The message when I try to log on is "Sorry, your account has been suspended. Please contact Tech Support."  I did contact (several times), but in the end they were not able to help.

I'll take any suggestions and/or advice here.  I desperately need to access my email accounts (we've been without for nearly a week).