New Email Format
PearlOne
Enthusiast - Level 1

Rather than an idea, this is a plea for help because I was unable to find another place through Online Support to make a complaint.

The changes recently made to the email format (around 1/20/2011) for how to select email contacts when trying to send a message are HORRIBLE.  You can no longer select the email address from a list that contains the contact's actual name.  As I'm sure you are aware, many people don't use their actual names in their email addresses.  They use any combination of initials, numbers, and sometimes names that mean nothing to anyone but themselves.  In 2011, we all have hundreds of email contacts, and just like phone numbers, we don't keep them in our heads, but select them from directories that we pay for through our service contracts.  Since the changes were made, the list to select email addresses is just all mushed together with the email addresses running from one line to the other.  You can’t even see the entire address.  PLEASE go back to giving us a list that contains the person's actual names so we will be able to select contacts.  I am a triple-play customer who also has wireless service, but if some changes aren’t made, I will have to change to another provider.   I will have to cancel it all because since 1/20/2011 (the past 4 days) I have been unable to send several emails because I don’t know people’s email addresses;  I need to see their name beside it.  Today, we all use email, texting, etc. to contact our friends and colleagues.  I’m sure I can’t be the only person who dislikes this or who has complained.  And, it’s not merely a matter of disliking the new way, it is unusable; Verizon is causing me to lose communication with my contacts. Whoever made the decision to change the selection of email addresses to this new way is a terrible designer and, at the very least, should be reprimanded.  AND, I hate the way these severe changes are always made to the email access without any warning or instructions on what the changes have been or how to use them.   Please provide a more user-friendly environment.

Labels (1)
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21 Replies
jimandmary26181
Enthusiast - Level 1

I too find the new format for email impossibly difficult because of the panes that clutter the screen and remain too small to read all the message! 

What can be done to return to the previous format for email?

PLEASE FIX THIS MESSY EMAIL FORMAT OR I WILL MOVE IT ALL TO YAHOO!

ARE YOU LISTENING TO YOUR TRIPLE PLAY CUSTOMER?

Verizon or anyone PLEASE HELP!!!

JOHNNYRUDDER
Enthusiast - Level 1

IF VERIZON CAN NOT TAKE MY EMAIL BACK TO WHAT I WAS USING BEFORE, I AM READY TO CLOSE OUT THIS ACCOUNT TODAY--WHO DO I TALK TO & GET BACK WHAT I HAD--OR WHO DO I TALK TO & CLOSE OUR ACCOUNT? 

suebee5
Enthusiast - Level 1

Absolutely hate this new format. IT IS SOOOOO SLOW. Area to read messages is too small, contact list is terrible, have to switch screens to log out, and the list goes on and on. HOW DO I CHANGE BACK TO WHAT I HAD???? OR WILL I HAVE TO SWITCH TO ANOTHER SERVER?

dslr595148
Community Leader
Community Leader
RichardGene
Newbie

The only work around is to open a second window and go to side baraddress book and select > All > arrange Recipients List next to All Contacts and cross reference.

Richard

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glenns2008
Enthusiast - Level 2

Sorry for the length of this, but I really needed to vent!

I have used many different email services and each had it's pros and cons, but I have never been so drastically frustrated with any of them to leave on the spot.  And I urge everyone else that is threatening to do so to follow through. If it's that bad that they'll lose thousands of customers because of it, they'll have to do something about it.

I was just forced over to the new format today and I absolutely DESPISE it.  I say forced because before, each time the annoying "Check out our new message center" window would pop up upon logging in, you had the option tochoose "No thanks" or "Remind me later" and quickly get rid of the **bleep** thing.  Now today I logged on to find those options were no longer there - now it's just "Welcome to our new message center" or simply not be able to access my email - believe me, I did it as a last resort after trying to get into my email some other way - along with "Once you do, you will not be able to switch back, but you won't want to."  Well, I do - I REALLY REALLY do.  And apparently from what I'm reading, so do a whole lot of other people.

The only reason I can think of for them to change to such an aggravating format is that it's more cost-efficient for them somehow - maybe something to do with bandwidth or something like that - I don't know much about these kinds of things.  Because someone would have to be completely out of touch with reality to think this is a more convenient format.  It takes an infinitely longer time for me to get thorough me email now.  I used to just quickly scan done the page - using my eyes that is, not scrolling - and choose what needed the most attention and what could wait - if something was urgent, I could hone right in on that one. 

Now, with that **bleep** little window that shows just one or two at a time, I can't do that .  And if someone were to say, "well, scroll quickly," you can't even do that, because you can't even see the whole subject line without placing the cursor over it!  So it's scroll to next one, move your cursor over it to see what it is, move your cursor back and scroll to the next one, move your curser back to the subject line to expand it - can you imagine what it must be like to have to do that with hundreds of emails?!!  What could there web designers possibly have been thinking?  And to not have a "Return to Classic" option?!!

The only way there going to keep from losing customers over this is if more people threaten to leave - and MEAN IT! 

glenns2008
Enthusiast - Level 2

*their and they're that is, respectively (it's amazing what anger can do to one's grammar!)

I think one of those bleeps was for the word "**bleep**" - well, I guess I'll find out right now.

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glenns2008
Enthusiast - Level 2

They did - they actually bleeped out the word stoopid (replace oo with u).  How draconian is it that I can't use that word?!  Orwell wasn't kidding!

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DiRonD
Enthusiast - Level 1

I have to agree with most of the opinions mentioned here. The new email format is absolutely more cumbersome to use, not very practical, and doesn't perform as well as the old version. It also looks ugly and confusing.  All the teeny-tiny window areas in which to view anything is horrible. I tried changing my Settings in my Mail area, however, after half an hour on three  separate occasions, of trying to 'SAVE' my settings, I gave up. I cannot change my email settings to a "Classic View". Just doesn't work.

My husband and I were thinking of going FIOS but after viewing and trying to use this new email design, we are having second thoughts.  Optonline is looking pretty good and we will be checking them out instead.  Too bad, we've been with Verizon a long time. I guess some think these new changes were an improvement. Not me!

spacedebris
Master - Level 2

The basic question is... Why would anyone even use the web mail in the first place. If you dont like it, dont use it. Plain and simple. Just get a pop email client. Windows has one built in and there are many FREE programs available to everyone. Set one up and do away with all the time outs, ads, and other hassles. And the email programs can be be customized to your likes. 

Justin46
Legend

@spacedebris wrote:

The basic question is... Why would anyone even use the web mail in the first place. If you dont like it, dont use it. Plain and simple. Just get a pop email client. Windows has one built in and there are many FREE programs available to everyone. Set one up and do away with all the time outs, ads, and other hassles. And the email programs can be be customized to your likes. 


I generally agree with this view. And I personally use a client -Windows Live Mail. But I do use the Verizon webmail interface to manage SPAM on my accounts, I have them set to automatically put SPAM in a SPAM folder that I then check once or twice a day since occasionally the SPAM filter will treat legitimate emails as SPAM.

I recently put together a presentation for our community computer club on "web vs. client" issues. I have extracted a subset of the slides from that presentation (the various examples I showed for each had personal info that I do not want to post on the web so those slides have been removed) and attached it below.

I don't know if this will help anyone or not, but maybe?????

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

topdog
Specialist - Level 2

I have no problem with the new E mail format when it is working correctly.  I can view my E mail in full page view by clicking on "view in another window"  I think maybe you should ask a tech to look at yours,   I had a day or two when that option was not available for some reason, but now it is working fine.  I believe that it may depend on wnich server you are on.  There does seem to be several versions of the new mail for some reason.   There are a couple of techs on this forum who have been very helpful to me.  Perhaps, they will see your message and help you as well.  

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unhappy2011
Enthusiast - Level 1

I agree.  I have switched to Gmail and have made Google my home page, my son switched to Yahoo and made Yahoo his home page, so clearly this is not a gender specific issue. I am over Verizon and their constant changes that never seem to be more efficient, but rather less.  Who ever is running this department needs to be put on a growth plan.  The new email is sloppy, and it seems to take forever to load. I have my TV, phone, cell phone, and internet with Verizon.  I will not upgrade my cell phone(s) because this summer I will be switching everything over to AT&T. In addition, I will be selling all of my shares of Verizon and purchase AT &T stocks. Actions speak louder than words.

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gldvorak
Enthusiast - Level 2

Way back when I found that Verizon insisted that I have a dot (.) in my user name I chooses to not use their email and switched to gmail. If Verizon wants to communicate with me they have to do it my way, and because one has to login so many places not all of them have figured this out yet.

BOY, and is their spell checker ever lame.  When it comes to computers and Internet Verizon is years behind, Do they pay very poorly? Or, is management terribly ignorant?

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topdog
Specialist - Level 2

Personally, I would never switch back to google mail.  I think it is terrible. Right now, they are having their own E mail problems.  Also don't like the way they they track every thing their user do.

I guess we all have our preferences, but I doubt if any of the providers lose much sleep over the loss of a customer.Smiley Wink

DLYN1
Newbie

I am terribly frustrated with this yahoo e-mail format. If you have a myspace account, there are a lot of scammers with yahoo accounts that will try to scam you from Africa for some money. I had one that after 2 months of communication, I found out was a scammer. I got fooled for a while.

I deleted his butt out of my contacts but it will not allow me to delete him out of my yahoo messenger...saying he is still in my contacts so could not be deleted or blocked.

I tried to e-mail verizon--HAHA! there is NO CUSTOMER SERVICE WITH VERIZON LANDLINE AND INTERNET and the contract will be up next year and I will not renew with them unless they have a miraculous customer service recovery. They sent all of their customer service reps to India...and so did Norton Anti-Virus but they are easier to get resolution than Verizon.

I am so disgusted that I can not find out how to remove that Nigerian scammer from my contacts I wish to scream! The information given for Yahoo does not work with the new e-mail format!!!!

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PLMGAL
Enthusiast - Level 2

You can change your inbox layout in the Settings portion of Message Center. It may  partially address your concerns. You can also type in the To: field the name of the person and it will bring up a list of possible email address for you to select from. I hope this helps!

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sandyctoo
Enthusiast - Level 1

I absoutely HATE THE NEW EMAIL format  It is very USER UNFRIENDLY and wastes a lt of my time because it is so inefficent. 

1 - It frequenty stalls out when I try & delete an email.

2 - I miss the button that was at the upper right that you could click to advance to the next page/screen of the list of emails.

3 - When I sort the list of emails by "sender" & try to read them one by one deleting as I go, the system goes thru the sorted list for 2 emails and then it reverts to the original list (sorted by date) when it brings up the next email.  I never had this problem with the old system, which would take me thru the sorted list until I got to the end.

4 - Everything is a different shade of gray, making things difficult to read, especially the headers of the emails that have already been opened.

5 - I never had trouble reading emails with the old system, but now the font is too small.  i've tried changing the font type & point sizes under "settings" , but it doesn't seem to help.

6 - The window is wat too small when reading opened emails.  It's about 25% of of the size it used to be.

I resent being forced to switch to the new email system, which is inferior to the old system in 99% of the aspects.  If it ain't broke broke, don't fix it.   I want my old email back!  I hate the new system so much I am ready to switch back to AT&T.

mimi852
Newbie

This new plan is awful!  Who designed it?  I cannot access any attachments.  The old email format was just fine.  Does anyone know how I can access attachments.  I right click and download on the computer and then nothing happens.

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uprightguy
Enthusiast - Level 1

Why are we paying for Verizon and are forced to use AOL.  And the AOL we are forced to use is the free version which will shove ads down our throats.  I hate ads.  I hate commercials.  I guess it is time to switch internet providers.  They already lost me last year as a mobile provider.  Just have to wait for the end of this contract to get out of the Fios.

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