I have two different systems accessing my FIOS email accounts using Thunderbird 17.0.2.
On the machine I have updated server settings at Verizon's request from incoming.verizon.net and outgoing.verizon.net, to pop.verizon.net and smp.verizon.net. Also changed authentication to SSL/TLS per the instructions.
As of roughly 11:00 am EDT (Maryland), the new setting no longer function. Restoring them to the originals, or using the other system that was never upgraded gets me lightning fast incoming AND outgoing email again.
Anyone else suffering from this?
Yes Same here.. What were the old settings?
I have also made the changes updating my Thunderbird server settings as requested by Verizon. It works well when it works. The problem I am having is that it is intermittent. It will work for a while then go down for several hours. I called Verizon, the service agent said the IT group is reporting no problem which I assume means they are not bothering to test it on a regular basis. They also don't seem to care and they esentially said if I need email service to go through the web tool. The problem I have with the web tool is that it doesn't allow me to keep my sent messages in Thunderbird.
incoming.verizon.net
port 110
no password security
outgoing.verizon.net
port 587
no password security
Through the magic of google, I have seen similar posts in the Verizon small business forums w/in the last day or so, but can't respond to these since I'm a residential-only customer.
I like work-arounds, as they're good for my blood pressure, but I would like to see this addressed.
Mee tooo!!
My outage began between 11:10 and 11:18 AM. The tech support person even convinced me that it was my problem even though I've been using basically the same e-mail client for 20 years. I think it is a router configuration issue somewhere on Verizon's side.
My daughters email in northern NJ is down. My Long Island email is fine.
Me too!!!!
I look forward to many, many more posts and ultimately an explanation from Verizon, if they monitor the forums. I refuse to call them and be blamed for this, which is their default position when anything goes wrong.
I will give the old settings a try, and thanks.
Just finished a chat with Verizon.
"There are server issues associated with the new email servers today. They are investigating the issue; not sure why it hasn't been posted as an outage yet."
He then advised me to use the old settings until the issue is resolved, "later today or tomorrow at the latest."
Good luck to all.
It seems to be working now with the new settings.
The exact same thing happened to me today and after 30 minutes of online chat all they came up with was to revert to the old servers. Thjen try to switch back in a day or two. This was all working fine until today so they changed soemthing at their end.
Location SOCAL I had inoperative Outlook email starting 3/25/13. Verizon service rep changed settings back to old settings of INCOMING to: incoming.verizon.net and OUTGOING to: outgoing.verizon.net. This was a change from a Verizon notice on 3/7/13 telling us to change INCOMING to: pop.verizon.net and OUTGOING to: smtp.verizon.net Works OK now with old settings. Are we now officially back to incoming.verizon.net and outgoing.verizon.net?
Working with the "new, new" settings or the old settings? I just changed to the old as advised and it works great. Now what - wait until it stops working and switch again? LOL.
the new settings are working -
Server | Current Setting | New Setting | SSL Enabled | Port |
POP3 Server | incoming.verizon.net | pop.verizon.net | YES | 995 |
SMTP Server | outgoing.verizon.net | smtp.verizon.net | YES | 465 |
The new settings are NOT working for me in Florida. It's been down since 10:49AM (Eastern) for me. The OLD settings are working, but I'm not going to play ping-pong with my settings, so I'll just let it keep trying and use my web-mail for anything important that I need to addres immediately.
New settings also down for me, all day so far, here in So Cal. Frustrating!
I can use the 'incoming/outgoing' server settings, but my filter folders are gone. Will the 'pop/smtp' sever settings be restored? Has anyone gotten any information from Verizon?
Vernzon mail stopped working today for all my Mac Mail today. The new pop, and smtp change suggested by Verizon no longer works. Changing them back to incoming and outgoing works.
Really surprised that a big name like Verizon can't get something as simple as email right.
**bleep** in Pennyslvania
Out of desperation, after getting endless POP and SMTP servers timeouts, I deleted my old account and set up an identical new one. Dumb move! Wiped my email sent folder and inbox. Duh! But it wouldn't have happened if this company had the courtesy to post outages as they occur.
@PowerSeed wrote:**bleep** in Pennyslvania
Out of desperation, after getting endless POP and SMTP servers timeouts, I deleted my old account and set up an identical new one. Dumb move! Wiped my email sent folder and inbox. Duh! But it wouldn't have happened if this company had the courtesy to post outages as they occur.
The bigger a company gets, the less customer support there is. It's a law of business these days. The only time they (big companies) DO listen to the customers is when ENOUGH of them leave and it hits the bottom line (as always, that's money). Otherwise, you, I, and all of the other unknown thousands are just empty voices that will not be heard nor compensated for their lack of services.
I was having a similar problem this afternoon (in central Maryland). I managed to get onto the chat line and eventually the clerk told me that there was a problem in my area -- try again tomorrow. That was at about 7pm EDT on 25 March. It is working now at 1am EDT on 26 March.
Start a new topic or ask questions in the open forum.
