New email settings don't work

[LouiseM]

I've been warned 3 times to change my email server settings to pop.verizon.net and stmp.verizon.net.

Each time I do this, my Mac Mail shows I'm not connected to any network. Consequently, I get no mail. What's up wth that?

When I switch it back to the "wrong" setting, it works again.

Related or not: I use a virtual address, and my email stopped forwarding sometime between 6:30 and 7:30pm last night. This has never happened before, in years of using this system.

Additionally, the InHome Assistant does not recognize my Verizon User ID. The Email Assist online tells me how to set up a NEW account, not to fix my current one. Sure would like to get some help...

[JOSEm441 · Accepted solution]

Many have reported similar issues, . Deleteing the existing  email acct. then creating it fresh seems to work. You may also need to delete keychain for the old accout settings.

these the new settings:

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

You may have to reinstall Inhome but as many have advised nearly all the features contained in it are available via online.

PS. when you say virtual address do you refer to an alias?

[mfctur]

Jose, I use Windows Live.  I attempted setting up an entirely new account through Outlook using the new settings. That did not work either, same error.  I was hesitant to delete Windows Live because at least it works with the old settings.  I figured that creating a new account through Outlook would serve the same.  The new settings just don't work,

[LouiseM]

Here's what worked for me (I'm on Mac Mail tho):

I couldn't set up a new account "manually" as they showed in the instructions. But I continued along anyway and did all the setting that I *could* do. And it worked! Except now I'm getting everything in duplicate, and I'm afraid to delete the old account 😛 But I will...

[Blessed517]

I had to revert back to the old settings for Verizon Yahoo! I can now receive and send emails on my iPhone 4 with current iOS settings.

[LouiseM]

Alias email, I didn't know that term! Yes, and when I tested sending one from my gmail, I realized that Verizon had decided my domains were spammers (thanks). I sent in a whitelist request and it was fixed in about an hour. So hurray to that!

[LouiseM]

Everything is now working for me. It took a second try to get outgoing to work. Thank you Jose!

[JOSEm441]

LouiseM, I am glad to help, thanks for letting us know.

mfctur Would it be possible to post a screen shot of your live mail and/or the outlook configuration?

Also what version of outlook are you using?

[logan81]

Would just like to mention that you should consider a few things before deleting your email account on a program like windows live mail or other such programs.

1. you may/will loose all your contacts and you will have to re-enter them all again one by one (this can be avoided if you know how to create a .csv file)

2. you may/will loose all old emails, If they are still on the verizon webmail site then they can be recovered but just be aware.

3. all other settings, documents, calendars you have you may/will loose. (again can be avoided by making a backup .csv file)

This is why many times I refer people to microsoft. If we have determined that all the settings are correct and that the verizon web server is working then it is a problem with Microsoft software and they should be assisting you with fixing it. Even though Verizon employees will go above and beyond to help you with it, it is not software that Verizon created and really the developers of the software should be helping with these issues.

[pekoe6]

Hi,

I am using Windows XP SP3 and have the Yahoo portal, so apparently all I need to change are the ports. However, that's not working for me. I'm very reluctant to delete an existing e-mail profile in Thunderbird even though all my mail is backed up to an external hard drive. I tried creating a new profile with the new ports, but that just duplicated an existing profile, and now I'm concerned the software won't work right.

Maybe I've missed earlier email notices from Verizon about this, but yesterday was the first email that I'm aware of receiving about this impending change (on Dec. 2).

I'm considering calling Verizon and asking them to please not shut down my access to my email since I'm having trouble. I guess they will probably say I can always access it via web mail, but I just can't work that way.

[tns2]

For Yahoo users the only difference is suppose to be the server names.  Everything else supposively applies.  Ports, ssl/tls, normal password.  There are some however who say they are hitting servers with missing intermediated security certificates missing.

[Stan47]

Honestly, I am more than a little annoyed with the vaguely threatening tone of this email message. And I continue getting them because I have made many attempts to reset the server settings as requested, and the thing doesn't bloody work!

We use Windows LiveMail on two computers here, and the settings worked on ONE out of a number of "alias" addresses attached to our account. When I made the changes on my iPhone, it was an absolute disaster.

It would be great if someone at Verizon--preferably someone in North America with a good working knowledge of both the email system and the English language--would check in here and give a definitive answer.

But why should we expect that? After all, we're just the customers who pay for this {word filter avoidance} service.

[tns2]

---

@Stan47 wrote:

Honestly, I am more than a little annoyed with the vaguely threatening tone of this email message. And I continue getting them because I have made many attempts to reset the server settings as requested, and the thing doesn't bloody work!

We use Windows LiveMail on two computers here, and the settings worked on ONE out of a number of "alias" addresses attached to our account. When I made the changes on my iPhone, it was an absolute disaster.

It would be great if someone at Verizon--preferably someone in North America with a good working knowledge of both the email system and the English language--would check in here and give a definitive answer.

But why should we expect that? After all, we're just the customers who pay for this {word filter avoidance} service.

---

They work for users of the Regular Verizon email accounts.  Yahoo user have different instructions.  The emails are not threatening, but they have already begun to shut off access to the old servers, so if you don't change you will no longer to be able to access your email via a client.

If it doesn't work for you, please identify your email client, whether you are a Yahoo email user, and all your email settings (except personal info such as actual id and password), and your fellow peers here will try and help you get it to work.

[Stan47]

You know, that might actually be helpful, if I knew what an "email client" is.

I've only been fiddling with computers since the 1980s, back before Al Gore invented the Worldwide Web but some of this terminology is so abstract that it eludes me.

Could you be kind enough to rephrase that in plain English? seriously.

[tns2]

---

@Stan47 wrote:

You know, that might actually be helpful, if I knew what an "email client" is.

I've only been fiddling with computers since the 1980s, back before Al Gore invented the Worldwide Web but some of this terminology is so abstract that it eludes me.

Could you be kind enough to rephrase that in plain English? seriously.

---

Couldn't be much Plainer.  IF you use verizon (or yahoo/verizon) website to access your email you don't use an email client and these warning messages don't apply to you.  If you use Windows live, Outlook, Outlook express, Apple mail, Thunderbird, Eudora, etc to access your email you are using an email client.  All the clients use POP(3) to retrieve your mail and SMTP to send your mail

[Dif2]

Yes, it's only for clients like Windows live, Outlook, Outlook express, Apple mail, Thunderbird, Eudora, etc.

Like many others I could never get it to work so just gave up until I received another Verizon email telling me to change the settings.

Anyway, I finally got it to work and it's because VERIZON has INCOMPLETE INSTRUCTIONS explaing how to set up the new settings.

Here is where they leave out an important part of getting the settings to work.

All of this info in the following picture is correct EXCEPT where is says .. " use the following type of encrypted connection:

Click and open the drop down menu and select SSL from the list then click OK.

" Do Not leave it at none as shown in the picture!

I spent hours like everyone else trying to get the new settings to work and nothing worked until I did this.

Hope this works for everyone else having trouble 

One thing to note though:

I have a Business account and Also changed the following as per Verizon instructions.

incoming.verizon.net to POP.verizon.net

outgoing.verizon.net to SMTP.verizon.net

BUT, on my Residential Sub account, I had to leave the "incoming.verizon.net and outgoing.verizon.net" alone and only change the setting as in the picture, and then it worked with the new port settings.

[Stan47]

Every time this message arrives, I dutifully try to implement the changes.

We use Windows Live on both the computers here. Apparently that is what a previous poster referred to as an "email client."  The word "program" would have been much simpler, even if it is not technically 100 percent accurate jargon.

Long story short, there is my email account, which is the main account on our subscription. We use three other email addresses, and I don't know whether they are considered "aliases" or not. Last I checked, they were called "sub-accounts."

So the changes absolutely bomb when I apply them to what appears to be the main email account. They work when applied to only ONE of the four sub-accounts. Each time I have attempted to comply with this instruction, I have followed it to the best of my understanding, then tested the email service, sending and receiving. When the change fails to work, I am forced to change everything back and re-check that, which is a frustrating expenditure of time.

Does anyone think there will be some time in the future when these changes will actually work? I have begun to think that perhaps the best course of action is to ignore the repeated messages until one or more email account actually quits functioning, and make the changes then. If as someone has suggested this is an ongoing process of change at Verizon's end, maybe it's just possible that this changeover is a "rolling" process and there's no way to determine when it will affect any one particular email address/sub-account/alias/whatever.

What's been anyone's experience with IOS phones? I made the change on my iPhone 4S and again had to change it back.

I recently acquired an Android based tablet and have not yet set up Verizon email there. Any suggestions about the least frustrating way to do this?

What I would dearly love is to have no more than three email accounts, anywhere in the entire world: one for personal and recreational messages (including buying online); one for traffic related to my work in our State Defense Force (this seems to be unavoidable, because they for some reason chose to marry up their communications with Google mail; and a third for message traffic that I think is more likely than the usual to produce spam.

All of the online stuff, which purports to be utilitarian, an aid to our living our lives, sometimes seems to suck up time out of proportion to the benefits it provides.

[Buckaroo3]

Like everyone else here I can not get these new settings to work. I use a very old client called Eudora. Don't laugh. No one ever wrights malware to infect a client that very few people use. I am no newbie. I have been geek speaking since the days of 8086's Come on Verizon these are simple server settings. If this many people are having trouble then you need to find the problem. I do not want to change my client and I will not be happy if I find one day it no longer works. Please advise.

Dean

[logan81]

Dean,

Your email will always be available via Verizon.com. It is free email service and Verizon cannot be responsible for every 3rd party program that customers choose to use. 

One question I have for you Dean as well as other folks posting on this thread. Besides changing the server settings incoming/outgoing etc. Do you have a setting in eudora for password authentication? This is something that is sometimes missed. Verizon uses secure password authentication when 3rd party clients are accessing the server they must provide the server with the username and password. Make sure you can log into the Verizon.com website and use that correct username and password in eudora with the secure password authentication setting enabled. Just a thought, I am not a Verizon employee.

Logan

[Buckaroo3]

Hi Logan, Thanks for the quick reply. Yes Eudora uses password authentication, and yes I know I can access my mail via the verizon client, however I like my Eudora. The Verizon client is pretty basic. I do not really consider the Verizon Email service to be "free" All I need to do is look at my monthly bill to know that. As far as 3rd party clients go don't you think this is a fairly basic procedure? I mean its just a POP and SMPT setting. I suspect the problem might be related to the SSL certifacate used by our clients. Maybe Verizon needs to send us a new certificate. The ports on my Eudora program are only changeable via a new SSL certifacate. I do have the option to import one but that will be needed from Verizon. Thanks for the input Logan but we all need a better answere.

Dean

[tns2]

There are several threads on Eudora, and someone posted info pointing to a string that turns off its attempt to use a secure password.  Secure password does not work with the new servers.   Jfadden posteed a solution

http://forums.verizon.com/t5/Verizon-net-Email/problems-sending-email-what-authentication-is-needed/...