New email settings not working on my Mac

[Bosun]

I have a Mac Mini running OSX 10.7.5 and Mac Mail 5.3. After receipt of each email from Verizon about changing my email settings, I did as I was told.

The first time I could not send or receive mail, so I went back to the old settings and everything was fine. The second time, I visited the forum, read all the posts about Apple Mac settings and tried again. I went step-by-step and restarted the machine as recommended. I could receive mail, but not send a test message after 15 minutes. Then I deleted entirely my mail settings, re-entered them as directed. Same thing happened, could receive mail, but I gave up after 20 minutes waiting for a test message to be sent. So, I went back to the old settings and everything works fine.

Yes, I restarted both my computer both times; yes, I carefully checked all the spelling, etc. as recommended in one post.

What makes this more frustrating is that my recently purchased iPhone has all the new Verizon email settings and I have no problem. So, I have a big problem since in addition to my Mac Mini, I also have an old Powerbook running OX 9 and a first gen iPad that may one day lose the ability for me to use Mac Mail. Am I left with having to use another email client because Verizon suggested changes do not play well with some Apple products?

[Bosun]

Yes, I cleared the keychain and tried to resend a message from my Verizon account. Getting spinning gear. Any other suggestions?

[somegirl]

---

@Bosun wrote:

And after reading the last post before mine, I went back and checked "Use only this server" under Outgoing Mail Server and restarted the Mac.

---

There has to be a screen somewhere that allows you to change the settings for the SMTP server. That is most likely the screen where the problem is. I don't have a Mac, so I can't tell you how to get to it. Hopefully someone will be along that can explain.

[Bosun]

I thought there might be a screen I was missing, too, so I poked around. Under the first Preference screen, there is a dropdown menu for the Outgoing SMTP server. I selected that dropdown, which took me to another screen where I selected the verizon SMTP, then select Advanced. Once there, I changed from the default ports to the custom port 465 as Verizon's instructions indicate; checked SSL, and authentication Password. I will try again, but if it does not work I have two choices. Take the day off from work and try to reach someone at Verizon support that can deal with a Mac or switch to Comcast for internet, phone and TV. Hate to do the latter because I have no problems with any of my services except email!

[Bosun · Accepted solution]

My last change worked! Sure wish Verizon would assemble all these things in one place with reference to the Keychain and the Advanced tab. Thanks to all those who helped and offered advice.

[jolam]

Have a Macbook Pro and am getting anxiety at the thought of making these changes...have already received two emails from Verizon.  Have read and re-read all the posts here but am still not clear on exactly what to clear from the Keychain.  Have viewed the contents of the Keychain folder in Utliities.  Do I just delete incoming and outgoing Verizon from the folder?  I'm not that tech savvy and would appreciate any feedback.

Thanks!

[Bosun]

Before my last post and in a desperate attempt to get things to work, I used the Mac Help to locate my Keychain folder and once there, I ended up deleting everything in it by 'accident.' It did not seem to make much difference to correcting the problem caused by inadequate instructions from Verizon. Perhaps following what I did and deleting the Verizon passwords from the Keychain folder might solve you problem.

I was fortunate in that I have a MacBook that had the 'old' email settings on it so I could still communicate with the outside world while I experimented with the inadequate Verizon instructions and lack of Mac support. My recommendaitons to you is to write down, or take screen shots, of your current email preferences while you experiment.

[jolam]

Thank you Bosun for your response.  I had already taken screenshots of my preferences in case I had to return to the old settings.  Just wish there were some step by step, detailed, instructions from Verizon for Mac users that could be printed and followed.  

[jolam]

Thanks to all who posted re: email setting changes.  Was able to make the changes to my Mac....however, there seems to be more spam not being filtered to the spam folder.  Thought less spam was the idea behind the setting changes?!

[margretb]

I have the same problem. I spent  three hours on the phone with Verizon. The very nice tech fixed it, but mail stopped working again. I tried all of the great suggestions here, but none of them worked. I installed Thunderbird and have the e-mail forwarded to that account. The crazy thing is that I could go to webmail and get and send Verizon e-mail with no problem. But having spent a lot of time on some Apple community forums, this seems to be a huge problem and not just for Verizon. Ugh.

[gmstewart]

Find out it's Verizon's way to DISABLE ALL 3rd party email software (Eudora, Outlook, etc.); only Verizon's system works.

[tns2]

---

@chezstewart wrote:

Find out it's Verizon's way to DISABLE ALL 3rd party email software (Eudora, Outlook, etc.); only Verizon's system works.

---

Actually at this point all that I have seen posts for here do work for those using regular Verizon email.  There does appear to be trouble for some users with Verizon's Yahoo interface for Outlook 2003 users. 

Very few use Verizon's email client.

Eudora problem was solved by disabling apop.  The solution posted by jfadden is to add the following line to Eudora.ini in the section labelled [Settings]:

SmtpAuthBanished=CRAM-MD5

[tedstod]

On July 18 I got a "2nd Notice" to change "incoming" to "POP", and it does NOT WORK on any of my Apple devices. Why won't Verizon recognize this??

[Jondo1]

Don't try to change email port setting. Delete email acct. then start from scratch (add new acct.). I also went to key chain and deleted old mail acct. incoming/outgoing mail accts. I don't know if key chain had anything to do with it but mail works now.