New mailserver - unable to whitelist

I have a new web server setup at and find that emails from the newly assigned IPs are blocked by I filled out the form but recieved a reply from verizon:

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate. Sincerely, Verizon Online Security"

However there is no form attached or that I can locate at

other than the whitelist form I filled out to begin with.

Is there a way to investigate what specific spam complaint may exist regarding the static IPs assigned to my new server?

Is there a feedback mechanism / abuse loop availalbe that would alert me to potential problems with mail sent to verizon if a customer mis-uses a spam filter, etc? (something like the aol mail loop?)

Thanks very much for any help with this.

Re: New mailserver - unable to whitelist
Moderator Emeritus

Hi Island,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: New mailserver - unable to whitelist
Customer Service Rep


          We haven't heard from you, but do show the IPs have been white listed. We are now closing your Private Support Case as resolved. If you still need assistance please make a new post.