No response from - pop.verizon.net - or - smtp.verizon.net -

[BudPalChief]

I use Outlook to get to my Verizon email.  On Wednesday 9/17/14, mail went down as I was unable to connect to pop.verizon.net and smtp.verizon.net.  WebMail was also unavailable as I was unable to log in sucessfully.

On Friday 9/19/14, support told me "there was an outage and I should try again in 24 hours".

On Sunday 9/21/14, I was able to get to WebMail, but I am still unable to connect via Outlook...

Any help would be appreciated!

[BudPalChief]

I give up...!!! 

I spent 4 hours yesterday on multiple chat sessions and phone calls with Verizon.  Thought I was really close with one rep who was creating a ticket for me to get my IP address unblocked, but he was having trouble creating the ticket.  In the end, he gave me an escalation number and gave me a number for Frontier Services.  Said to just call them and give them the escalation and they would create a ticket for me.  Of course, they had no idea what I was talking about, so was forced back to square one... (Again)

I've now set up forwarding in my Verizon WebMail sending to a new email account I can use Outlook with.  Will be a long process to get everybody off the old Verizon address that I've been using for 17 years...  Sometimes, you just have to cut your losses...

This whole experience has been an disheartening at best.  I never thought a company the size of Verizon could be so uncaring and incompetent when it comes to supporting their customers!  They never admitted a problem and worse yet, didn't even communicate the issue to their support staff.  I'll definately think twice before doing anything with Verizon in the future.

Good luck to the rest of you and please share any solutions you may find!

[limarie1]

You had the right idea, BudPalChief. After 4 days of working fine, email via the home server is gone again. I'm out...hello, gmail!

[yazdzik1]

Dear Friends, I have had the same issue, but international. I have been told by supervisor that it is a new policy to block all international IP addresses from access to the POP or SMTP server. If so, this is bizarre, as the very purpose of email is portable use of the client, not webmail. No one doing anything more complicated or secure than socialising, or worse, requiring a secured copy for govt or business purposes, can use verizon email at this point. Someone thought very wrongly at the top of the food chain. Best, martin

[djb5]

Yazdizk - you're so right! I'm still blown away that verizon turned off our international/traveling access without notice or even after the fact "known issues or outages" still not being posted on their support site, even now a full month later. I guess I'm still mourning having to quit using my verizon email account.

[intelleq123]

Finally figured out how to fix the problem.  The get your IP address unblocked go to:

www.verizon.net/whitelist

If that doesn't work send an email to:

abuse@verizon.net

Subject: Issue accessing my Verizon email using outlook

In the Message include your information below (not in italics):

Your Name         John Doe

email address     jdoe@verizon.net

Phone #             XXX-XXX-XXXX

User Name         vz username: jdoe

User ID              vz userid: jdoe

IP Address         IP address: XXX.XXX.XX.XXX