Not to worry Limarie, you're not alone! I still have the same exact issue that I started this thread with... I've tried everything mentioned in this thread, including the whitelist and still haven't got anywhere.
The last thing I did was send an email to email@example.com and explained my situation, the steps I've taken over the last 24 days and begged for assistance. No reply from them yet.
Wish there was a way we could contact the email team directly...
I'm a Verizon customer... Landline, Intenet and Wireless and I too can't send mail from my email client - Windows Live Mail.
Four days ago i tried to contact technical support... I got the pre-recorded message, "We are aware of the email difficulties. Your service will return tonight by 8:00 pm." I'm still waiting.
Yes, taxman23, I'm Time Warner. I saw on another thread that you're also Time Warner and got it solved? Please tell us how!?
I just got off of the phone with a "Live" body at Tech Support, who asked to take remote control of my PC and Windows Live Mail.
Hitherto I could receive mail, but not send mail from my email client. It turns out that my email settings given to me, when I started my "High Speed Internet", are no longer applicable. The names of my "incoming" and "outgoing" mail servers have been changed ( I guess by Verizon), as well as the Incoming and outgoing Port #s respectively.
Incoming Mail - pop.verizon.net
Outgoing Mail - smtp. verizon.net
Outgoing (smtp) - 465
Incoming (pop3) - 995
I hope this helps.
Thanks so much, Taxman. Did you have to ask for someone/something special after calling the support line? The live techs I've talked to never seemed to have any ideas.
I'm hopeful again!