November 15 Verizon changes email policy THUNDERBIRD settings
studio3d
Enthusiast - Level 2

VERIZON phone support had no idea why I could no longer send email with THUNDERBIRD, and said it's a MOZILLA problem. Only by luck did I find out that Verizon changed it's policy for connection to "enhance security" and settings had to be changed! I finally got it to work, but do I need to use the verizon email other than using it for my "from" address to keep it active?

What does this mean for you?

  • You cannot use a non-Verizon email address as your “from” address.
  • You  can still use any of your verizon.net email aliases to send email.
  • The “Reply To” address can still be anything you choose.

If you elect not to use your verizon.net email account as a result of this change, it will automatically be deleted after 6 months of inactivity.  Once deleted, the account(s) cannot be reactivated.

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Re: November 15 Verizon changes email policy THUNDERBIRD settings
studio3d
Enthusiast - Level 2

I now see that this is covered by a previous thread SMPT NO LONGER ALLOWS CUSTOM DOMAINS. And I see my "from" is a Verizon address (not my business domain). I agree, this is UNACCEPTABLE! I will have to find out if I can use my business domain POP server as SMPT outgoing server... argh.

Re: November 15 Verizon changes email policy THUNDERBIRD settings
AlexA12
Enthusiast - Level 1

I am INSENSED by this change! I have used verizon SMTP for my non-verizon email account for probably a decade. I spent a good hour trying to find out why it stopped working until I finally checked my verizon email (who uses the verizon email?) and see this new policy.

I pay for this service and now I can't use it for "security" reasons? Total **bleep**. I'm sure they are super happy with this as I'm now forced to shift to a new email address (my previous does not offer SMTP services, only POP/IMAP).

As a compromise they should allow people to enter in a "safe" from address.

Re: November 15 Verizon changes email policy THUNDERBIRD settings
ThiaB
Moderator Emeritus

Hi studio3d and AlexA1,


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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