I'll share responsibility in this, but I'm still outraged that Verizon has been charging me $34.99 for 15 years of DIAL-UP services that they haven't been extending to me at an address I haven't lived at for 13 years. My fault for not checking the billing against an auto pay account I use for my daughter. But still -- they don't even offer that service in the Bay Area and haven't for years (as told to me by a customer service rep last night). At the time I tried to cancel it, they told me I had to keep the account active if I wanted to retain the email address I was using (and still use). No mention at that time of keepmyemail.com . . . or any subsquent notice of this option. Thye have my email address and know it's active -- so no excuse for not trying to reach me! So today I try to use that link to keep my email address for $19.99 per year -- and the site rejects my order every one of 5 tries (on three browsers), telling my I didn't complete a required field (which is ridiculous as I have printed copies of each try. Additionally, the service rep I spoke with last night didn't know how to help me with this, nor did he give me any hope of getting satisfaction with the billing department. He suggested I write a formal letter to corporate. Has anyone else had this issue with Verizon of auto payments for services that are not rendered? How can Verizon charge for a service they can't deliver? I feel morally and ethically violated.
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